Not all reviews are accurate. A delivery driver who spills the order, a dishonest customer, a platform bug – these situations generate unfair reviews that you can contest.
Contestable cases: the note mentions a delivery problem (the courier’s responsibility, not yours), the note does not correspond to any verifiable order, the customer left the note before even receiving their order.
The procedure on Uber Eats: Partner Portal > Reviews > select the review > “Report a problem”. Detail why the review is unfair with evidence.
On Deliveroo: contact the partner support with your order number and explain the situation. Reviews related to delivery problems (late delivery, incorrect order) are generally removed.
The success rate of reviews appeals is 20-30% (lower than reimbursement appeals). But every tenth of a point of rating counts, so the effort is justified.
The best strategy remains dilution: accumulate so many positive reviews that unfair ratings have no impact. From 200 reviews, an unfair one-star rating changes almost nothing.
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