Complete Uber Eats guide for restaurant owners
Everything you need to know to optimize your restaurant on Uber Eats: algorithm, commissions, reviews, disputes and visibility.
Uber Eats commission plans in 2026
Uber Eats offers three commission tiers. The choice of plan directly impacts your visibility on the platform.
Plan Lite
15%
No promotion, reduced visibility. Suitable for restaurants with a strong existing customer base.
Plan Plus
25%
Standard visibility, access to basic promotions. The most widely used plan by restaurant owners.
Plan Premium
30%
Maximum visibility, boosted promotions, priority placement in search results.
How the Uber Eats algorithm works
The Uber Eats algorithm determines your position in search results. Here are the factors that matter most.
Average rating
The number 1 factor. A restaurant above 4.5 stars is consistently better ranked. Every tenth of a point counts in the ranking.
Preparation time
Uber Eats measures the time between acceptance and courier pickup. A short time = better ranking. Aim for under 15 minutes.
Acceptance rate
Refusing orders penalizes your visibility. Maintain a rate above 95% for optimal ranking.
Order volume
Popular restaurants are pushed forward. The more recent orders you have, the more the algorithm promotes you.
Cancellation rate
Restaurant cancellations are severely penalized. Each cancellation impacts your score for a minimum of 7 days.
Promotional engagement
Restaurants that use Uber Eats marketing tools (special offers, promo codes) receive an algorithmic boost.
6 strategies to boost your visibility
Concrete actions, tested by hundreds of restaurant owners, to improve your ranking on Uber Eats.
Optimize your photos
Restaurants with professional photos for each item have a 30% higher conversion rate. Invest in a photo shoot or use natural light with a neutral background.
Structure your menu
Place your best-sellers at the top of each category. Limit categories to 8 maximum. Use short but appetizing descriptions (60-80 characters).
Manage opening time slots
Open 30 minutes before and close 30 minutes after peak hours. Uber Eats favors restaurants with wide opening hours.
Reduce preparation time
Prepare bases in advance, standardize recipes and train your team on the most ordered dishes. Every minute saved improves your ranking.
Respond to reviews within 24h
Uber Eats measures your responsiveness. A response rate above 80% boosts your visibility. Use our template responses to save time.
Activate promotions strategically
"2 for 1" offers and lunchtime discounts generate an order spike that durably boosts your algorithmic ranking.
Contesting an abusive refund on Uber Eats
More than 30% of refunds on Uber Eats are contestable. Here is the step-by-step procedure.
Identify the order
In Uber Eats Manager, go to "Orders" and filter by "Refunded". Check the reason for the refund and the amount.
Collect the evidence
Photos of the order before packaging, preparation timestamp, receipt. The more evidence you have, the higher your chances of recovery.
Contest within 7 days
Open a ticket via the partner portal or call support. Detail your dispute with the collected evidence. The 7-day deadline is critical.
Follow up and chase
Note the ticket number. If you have no response within 48 hours, follow up. Persistence is key: 60% of well-documented disputes succeed.