Uber Eats vs Deliveroo: Which platform should your restaurant choose?

Uber Eats and Deliveroo are the two main food delivery platforms in France. For a restaurateur who wants to start delivering or optimize their online presence, choosing between the two (or both) is a decision that directly impacts revenue and profitability. This comparison analyzes the key differences to help you decide.

Commission fees for both platforms are in a similar range: between 25% and 35% of the order value (excluding VAT). The exact rate depends on your order volume, your location, and the options chosen (delivery by the platform or by your own delivery drivers). Uber Eats offers formulas with reduced commissions if the restaurant handles delivery itself (around 15%). Deliveroo offers similar conditions via its Deliveroo Marketplace+ offering. In both cases, these commissions are negotiable for high-volume establishments.

Geographic coverage is a decisive criterion. In France, Uber Eats is present in more than 240 cities, while Deliveroo covers approximately 170 cities. If your restaurant is located in a medium-sized city, first check which platform is available in your area. In major metropolitan areas (Paris, Lyon, Marseille, Bordeaux, Lille), both platforms are present and engage in fierce competition that benefits restaurateurs.

Marketing tools differ significantly. Uber Eats offers sponsored promotions (like Google Ads), premium placements within the app, and customizable special offers from the restaurant dashboard (buy one get one, free delivery, percentage discount). Deliveroo offers similar tools with Marketer, its integrated advertising platform, which allows targeting customers by geographic area and order history. Both platforms charge for these promotions in addition to commissions.

The restaurateur experience (dashboard, tablet, order management) is slightly different. Uber Eats provides a dedicated tablet with the Uber Eats Manager app, which offers detailed analytics: dish performance, peak hours, satisfaction rates, and comparison with similar restaurants in your area. Deliveroo uses Deliveroo Hub, a web portal and tablet app. Deliveroo’s analytics are good but historically less detailed than those of Uber Eats. However, the gap is narrowing with each update.

Dispute resolution is a sore point on both platforms. Uber Eats and Deliveroo apply a very customer-friendly refund policy: if a customer complains about a missing or incorrect item, the platform often automatically refunds and debits the restaurant. For restaurateurs, these unjustified refunds can represent 3 to 8% of revenue on the platform. That’s where tools like Fooderise make a difference, by automating the dispute of abusive refunds with photographic evidence.

Delivery speed and the quality of delivery drivers vary by area. Uber Eats has a larger pool of drivers thanks to its existing VTC network, which generally translates to shorter wait times for driver assignment. Deliveroo is known for better training of its drivers and more suitable delivery bags, which can translate to better quality upon arrival. These differences are however very local and fluctuate over time.

For dark kitchens and 100% delivery restaurants, being present on both platforms is almost mandatory. Diversifying ordering channels maximizes your visibility and reduces your dependence on a single platform. In this case, an order aggregator is essential for centralizing flows: receiving all orders on a single screen, synchronizing menus, and managing availability in real-time.

Our recommendation: don’t choose between Uber Eats and Deliveroo, use both. The real question is how to manage this multi-presence effectively. An aggregator like Fooderise allows you to receive all orders on a single screen, synchronize your menus across both platforms, track your performance with unified analytics, and automatically contest abusive refunds. It’s the key to transforming delivery into a profitable revenue channel.

Finally: negotiate your commissions. Both platforms have local sales teams mandated to adjust rates. If you generate more than 50 orders per week on a platform, you have a negotiating leverage. Present your volumes on the competing platform as an argument. And document everything in your aggregator to have precise data during the negotiation.