The 10 most common mistakes made by restaurant delivery owners

After having accompanied hundreds of restaurateurs, we have identified the 10 most frequent and most costly errors in the management of delivery.

Error 1: Do not adjust prices for delivery. The 25-30% commission must be integrated into your delivery prices. Do not offer the same prices as in the room.

Error 2: Ignore negative reviews. Every review without a response is a negative signal for future clients AND for the platform’s algorithm.

Error 3: Accept all orders, even during rush. The quality of an order delivered late penalizes more than the refusal of that order.

Error 4: Do not photograph the orders before packaging. This is your only proof in case of a refund dispute.

Error 5: Suggest an identical menu in the dining room and delivery. Some dishes don’t travel well (soft fries, melted ice cream). Adapt your offer.

Error 6: Underestimating packaging costs. Packaging represents 5 to 8% of the selling price. Include them in your profitability calculation.

Error 7: Do not train your team on delivery. Delivery preparation requires different reflexes than the office (packaging, verification, labeling).

Error 8: Having irregular opening hours. Platforms penalize restaurants that close without notice or frequently change their hours.

Error 9: Do not analyze your data. Each platform provides detailed statistics. Do not consult them, it’s like driving with your eyes closed.

Error 10: Working alone. Joining a community like FluxResto allows you to learn from the experiences of others and avoid costly mistakes.