Reduce your order cancellation rate on platforms

Each cancelled order is a double loss: no revenue AND an algorithmic penalty. Platforms penalize restaurants with a cancellation rate exceeding 2%.

The number one cause of restaurant cancellations: stock shortages not updated. If an ingredient is exhausted, immediately deactivate the affected dishes on ALL platforms.

Cause number 2: excessively long preparation times. When a client waits more than 45 minutes, they often cancel. If your kitchen is overcrowded, increase your time estimates rather than risking a cancellation.

Customer cancellation penalties are less severe but still generate waste. Start preparing only after payment confirmation to minimize losses.

Implement a 5-minute morning check: verify your inventory, deactivate unavailable dishes, adjust your schedule if necessary. This simple routine reduces cancellations by 50%.

If you need to cancel, do so as soon as possible. A cancellation within the first 2 minutes is less penalized than a cancellation after 15 minutes of preparation.