Understanding the structure of delivery platform fees

Platform fees don’t just include the displayed commission. Multiple layers of fees stack up, and the final amount withdrawn is often higher than restaurateurs imagine.

The base commission: 25 to 30% of the order’s gross amount (HT). This is the main fee, the one that is negotiated in your contract. It covers placement on the platform and delivery logistics.

Payment fees: 2 to 3% of the amount for processing the transaction by credit card. This fee is often included in the commission but sometimes billed separately.

Tablet fees: some platforms charge for tablet rental (€5-15/month). Others provide them for free. Check your contract.

Optional marketing fees: if you use the platform’s advertising tools (sponsored ads, promotions), they are added to your commission. Recommended budget: 3-5% of delivery revenue.

The real calculation: on a €25 order, the platform typically charges a commission of €7.50 + €0.75 in payment fees = €8.25. You have €16.75 left to cover ingredients, packaging, labor, and profit.

Request a detailed monthly statement from your platform. Verify that the amounts withdrawn match your contract. Billing errors exist and are rarely in your favor.