Improving your score from 0.5 points on Deliveroo can increase your orders by 20 to 30%. Here’s a 30-day action plan.
Week 1: The Audit. Read ALL your reviews from the last 3 months. Identify the 3 most frequent complaints. Correct the identified problems immediately.
Week 2: The responses. Respond to each review received this week within 4 hours. Be specific, empathetic, and offer a solution.
Week 3: Quality. Focus on consistency: each dish must be identical in quality, quantity, and presentation. Photograph each order before packaging.
Week 4: The Surprise. Add a little extra to each order: a handwritten note, a sample, a surprise dessert. Word of mouth will do the rest.
Follow-up: measure your score each week. Results are generally visible from week 3. Maintain good practices even after reaching your goal.
A realistic goal: an improvement of 0.3 to 0.5 points in a month is entirely achievable with discipline and regularity.
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