How Uber Eats ranks your restaurant (and how to improve it)

Your position in Uber Eats search results isn’t random. A complex algorithm constantly analyzes dozens of factors to determine which restaurants appear first.

The main factors are: your average rating (significant weight), your order acceptance rate (aim for 95%+), your average preparation time (stay below estimates), and your recent order history (recent activity counts more).

The acceptance rate is crucial. Each rejected order penalizes your score. If you must reject an order, prioritize temporarily closing your restaurant on the platform rather than rejecting individual orders.

Restaurant preparation times are often underestimated. If you announce 15 minutes but regularly take 25 minutes, your score decreases. It’s better to announce 25 minutes and pleasantly surprise than the opposite.

Professional-quality photos increase click-through rates by an average of 30%. Invest in a photoshoot of your main dishes. Natural light, neutral background, generous portions visually.

Targeted promotions (free shipping, -20% on the first purchase) temporarily boost your visibility. Use them strategically during slow periods to attract new clients.

Finally, the regularity of your opening hours matters. A restaurant open every day at the same hours will be better ranked than a restaurant with irregular hours.