Former teammate on delivery: the program in 5 days

The quality of your deliveries depends 80% on your team. Investing 5 days in their training is the best possible return on investment.

Day 1: The basics. Understanding how platforms work, the journey of an order (notification → preparation → packaging → delivery), and key KPIs.

Day 2: Packaging. Practical training on packaging each type of dish. Timed exercises. Objective: less than 2 minutes per order.

Day 3: Verification. Check list to be completed before handing over to the delivery person: complete items, covered items, napkins, sauces, correct temperature, legible order slip.

Day 4: Stress management. Simulated rush with 10 orders simultaneously. Learning prioritization and communication in the kitchen during peak times.

Day 5: Quality. Test order exercise: each employee orders and evaluates the restaurant’s delivery. Collective debriefing and improvement plan.

After training: review the procedures each month. A 15-minute refresher at the beginning of each shift is sufficient to maintain best practices.