Improve the accuracy of your delivery orders

Order errors (missing article, wrong dish, poor customization) represent 40 to 60% of complaints in delivery. This is the number one problem to solve.

The double verification system: the first person prepares the order, and the second person verifies each item individually before closing the bag. This system eliminates 80% of errors.

The use of printed labels on each container (dish name, customizations) avoids confusion. “Burger Classic SANS oignon” stuck on the container is impossible to miss.

Grouping orders by bag with a summary sheet visible. Paste the list of items on the outside of the bag so that the person closing it can check at a glance.

The staging area: a dedicated space where complete orders await the delivery person, organized by arrival order. This prevents mixing between orders from different clients.

Tracking errors: note each error flagged (by the client or detected internally). Analyze the causes weekly. Recurring errors reveal a process problem, not a personnel issue.