Choosing between Deliveroo and Uber Eats – or both – is a strategic decision for any restaurateur. Both platforms dominate the French market with different approaches.
Commissions: Uber Eats typically applies between 15% and 30% depending on the plan chosen. Deliveroo offers similar rates, with variations depending on the geographical area and order volume.
Visibility: Uber Eats benefits from its Uber user base (network effect), while Deliveroo focuses on dense urban areas with a more premium image.
Tools for restaurateurs: Uber Eats offers Uber Eats Manager with detailed analytics. Deliveroo offers its Partner Portal with weekly reports.
Support restaurateur : the two platforms have improved their support, but response times remain variable. Deliveroo is generally perceived as more responsive for urgent issues.
Our recommendation: if your area allows it, being present on both platforms maximizes your visibility. But start by mastering one platform before adding a second.
In all cases, adapt your strategy to each platform. The algorithms are different, as are the audiences. A menu that performs well on Uber Eats will not necessarily be optimal on Deliveroo.
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