Delivery platform commissions are often presented in an opaque manner. Here’s a complete decryption to understand exactly what you’re paying.
Uber Eats: 3 main packages. Lite (15%): delivery by the restaurant. Plus (25%): delivery by Uber. Premium (30%): delivery + increased visibility.
Deliveroo: standard commission of 25-35% depending on agreements. Includes delivery, marketing, and access to the platform.
Just Eat: variable commissions ranging from 14 to 28%. Often lower than competitors but with a smaller audience in certain areas.
What is included in the commission: delivery (if applicable), payment processing, consumer customer service, visibility within the application, and management tools.
What is NOT included: promotions (that you finance), packaging, disputed refunds, additional payment fees (sometimes 1-2%).
Advise me to run a detailed simulation with my account manager. Compare the actual cost per order across the platforms, not just the percentage displayed.
Join the Fooderise community
Get more tips like this one straight to WhatsApp. Free, no spam.
Join the channelA correction or a suggestion?
Are you a vendor, a restaurateur or an industry expert and you spotted something to correct or complete? Help us keep this article up to date.
Suggest an improvement