50% of customers who discover your restaurant on a delivery platform will check your Google reviews before ordering. Your Google listing is your second storefront.
Step 1: Claim and complete your Google Business profile. Add quality photos, your hours, your menu, and a link to your profiles on delivery platforms.
Step 2: Encourage Google reviews. After each dine-in order, invite satisfied customers to leave a Google review. A QR code on the receipt is effective.
Step 3: Respond to each Google review with the same rigor as on delivery platforms. The responses show that you are a restaurateur involved.
Step 4: Regularly publish Google “posts” (equivalent to stories). New dishes, promotions, events – these publications increase your local visibility.
The halo effect: a good Google rating (4.5+) reassures customers who are hesitant about delivery platforms. It’s a virtuous cycle.
Join the Fooderise community
Get more tips like this one straight to WhatsApp. Free, no spam.
Join the channelA correction or a suggestion?
Are you a vendor, a restaurateur or an industry expert and you spotted something to correct or complete? Help us keep this article up to date.
Suggest an improvement