50% of customers who discover your restaurant on a delivery platform will check your Google reviews before ordering. Your Google listing is your second storefront.
Step 1: Claim and complete your Google Business profile. Add quality photos, your hours, your menu, and a link to your profiles on delivery platforms.
Step 2: Encourage Google reviews. After each dine-in order, invite satisfied customers to leave a Google review. A QR code on the receipt is effective.
Step 3: Respond to each Google review with the same rigor as on delivery platforms. The responses show that you are a restaurateur involved.
Step 4: Regularly publish Google “posts” (equivalent to stories). New dishes, promotions, events – these publications increase your local visibility.
The halo effect: a good Google rating (4.5+) reassures customers who are hesitant about delivery platforms. It’s a virtuous cycle.
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