Negotiating commissions with delivery platforms

Platform commissions represent the largest expense in delivery. Between 15% and 30% of revenue, it’s a significant cost that directly impacts your margins. But these rates are not always fixed.

The first lever is volume. If you generate a significant number of commands (more than 200 per month on a platform), you have a negotiation argument. Contact your account manager and request a review of your terms.

Renewal periods for contracts are the best windows for negotiation. Prepare your figures: number of orders, average basket, cancellation rate, customer rating. Show that you are a reliable and high-performing partner.

Explore the different plans proposed. Uber Eats, for example, offers plans with reduced commissions in exchange for lower visibility or a volume commitment. Evaluate each option based on your specific situation.

If direct negotiation doesn’t work, optimize differently. Click-and-collect orders have reduced commissions (often 15% vs 30% for delivery). Encourage customers to pick up their order when possible with dedicated discounts.