Delivery drivers are the last link between your kitchen and the customer. The quality of their work directly impacts your reputation. A delivery driver who handles the order well, is punctual and courteous improves your rating without you having to do anything.
Welcome delivery drivers with respect and efficiency. Have the orders ready on time, clearly identified and easily accessible. A delivery driver who waits 15 minutes is a frustrated driver who will not take care of your order.
Set up a dedicated space for order pickup. A clear counter, labeled bags with the customer’s name and order number, and a quick verification process. The more fluid it is, the better for everyone.
Regular delivery drivers become trusted partners. Identify and treat them well. A glass of water, a coffee, a smile: these small attentions create a positive relationship that translates into better care for your orders.
In case of a delivery problem (systematic delay, damaged order), report it to the platform with evidence. Platforms take these reports seriously and can take action against problematic deliverers.
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