Errors to avoid during disputes on platforms

Challenging reimbursement and rating claims is an art. Methodological errors drastically reduce your chances of success. Avoid these pitfalls.

Error 1: contesting too late. Platforms have objection deadlines (generally 7 days). After this deadline, your objection will be automatically rejected. Object within 48 hours.

Error 2: challenging without proof. “The client is lying” is not proof. A dated photo of the complete order, a receipt, a preparation log — these are proof.

Error 3: to be aggressive in the complaint message. The tone must be factual and professional. Emotional or accusatory messages are counterproductive.

Error 4: Always challenge EVERYTHING. If you challenge 100% of the reimbursements, the platforms will categorize you as a “compulsive challenger” and your future challenges will be treated with skepticism.

Error 5: Do not ignore complaints. Submit the complaint AND note the date in a log. Follow up after 7 business days if you do not receive a response. Persistence pays off.