Quality checklist delivery: the 15 points to check before each order

Order errors are the leading cause of negative reviews in delivery. A checklist displayed at the packing station drastically reduces these errors.

1. (Completude) : Are all dishes present? Are all accompaniments included? Are the requested sauces added? Are the cutlery and napkins in the bag? Are the drinks correctly in the order?

Points 6-10 (Quality): Is the temperature correct (hot = hot, cold = cold)? Are the dishes well packaged and not leaking? Are the elements separate (sauce apart)? Is the presentation neat? Are the portions consistent with the recipe card?

Points 11-15 (Logistics): Is the bag sealed with the security sticker? Is the customer’s name visible on the bag? Is the thank you message included? Was a verification photo taken? Is the bag placed in the delivery zone?

Plasticize this checklist and display it at the packaging station. The person closing the bag must go through the 15 points mentally (or physically for the first few weeks) before each shipment.

Measure the impact: compare your recovery rate before and after the introduction of the checklist. The reduction is generally 50 to 70% from the first month.