It’s frustrating but common. Don’t react publicly by accusing them, that makes “bad losers.”
Report them to Google/TripAdvisor. There is a “Report” button for conflicts of interest or spam. Be factual in your report (“100 reviews in 2 hours when the restaurant has 20 covers”).
Focus on yourself. The best response is to bury these false reviews under a mass of TRUE positive reviews at your place.
Clients eventually find out. The truth of the plate always catches up with the lie of the web.
Join the Fooderise community
Get more tips like this one straight to WhatsApp. Free, no spam.
Join the channelA correction or a suggestion?
Are you a vendor, a restaurateur or an industry expert and you spotted something to correct or complete? Help us keep this article up to date.
Suggest an improvement