Claiming regarding a delivery problem: the complete procedure

Delivery driver issues are frequent and impact your rating and reputation, even though you are not responsible. Here’s how to claim effectively.

Inverted order: if the customer reports a damaged order and your packaging was correct (with photo as proof), the responsibility lies with the delivery person. Dispute the refund with your photo.

Delivery driver did not pick up the order: report immediately to the platform. The order is ready but not picked up and is deteriorating. Document the preparation time and expiration time.

Excessive delivery delay: if the order was ready on time but delivered late, the problem is logistical. Platforms can remove the negative review linked to the delay.

Food delivery theft: rare but it exists. If the customer reports a missing item and your photo shows the complete order with the sealed bag, report the delivery person to the platform.

Prevention: wheeled bags with security labels, systematic photos, and clear instructions for the delivery driver are your best protections.