Kitchens: Restaurant owner feedback for 2026 — what worked and what problems arose

For several years, Fooderise has been supporting restaurateurs in their transition from various order aggregation solutions, including Keytchens. The feedback collected during these migrations forms a concrete base of experience. Here’s what these restaurateurs have shared – without editorial commentary, just their observations.

Regarding technical stability. A restaurateur managing two establishments in Lyon reports: “At first it worked correctly. The dispute system with photos was useful. But I had repeated issues with duplicate orders, and menu updates that didn’t propagate to Uber Eats. I contacted support, and the response took between 3 and 5 days. One Friday evening I had an interface failure during service – no one responded until Monday. I had to revert to the native tablets.”

On the pricing model. The same restaurateur adds: “When I looked at my bill in detail, I saw that they were taking about 30% on each won dispute. I hadn’t understood that at the time of subscription. Over an active month, it represented a significant amount in addition to the subscription.”

Regarding POS integrations. A restaurateur in Bordeaux testifies: “I subscribed to it partially for integration with my Zelty POS. In practice, the orders arrived in Keytchens but not in my cash register. I had to re-enter them manually for several weeks, then I abandoned the idea of integration. At that time, I was paying for a tool that did less than my native tablets.”

On the cancellation process. The same restoration specialist: “When I wanted to stop, I sent an email. No response for 10 days. Then I was told that a letter needed to be sent. I sent the letter, and the withdrawals continued for two months afterward. I ended up going through my bank to block the withdrawals.”

On pricing. A restaurateur from Marseille: “The salesperson didn’t want to give me prices in writing. I understood there was a subscription and a commission on disputes, but the precise figures weren’t confirmed until after signing. That’s not a way of working I appreciate.”

What these testimonials imply. These feedback are not representative of the total Keytchens users – other restaurateurs have had different experiences. But the themes that recur (stability, POS integration, pricing, cancellation) are sufficiently consistent to justify a thorough due diligence before engagement.

Questions to ask Keytchens before signing. Based on these feedback: (1) ask to test stability in real-world conditions for at least two weeks; (2) request a demonstration of integration with your specific POS; (3) request the complete billing model in writing (including commission); (4) request the termination conditions in the standard contract.

Fooderise Alternative. The restaurants mentioned in this article have migrated to Fooderise. The migration took less than a day in each case with support from our team – reconfiguration of integrations with Uber Eats, Deliveroo and Just Eat, without service interruption. The price is 49 EUR/month, all-inclusive, with no commission on disputes, no commitment, and can be cancelled with a click. If you would like to evaluate Fooderise before making a decision, a 14-day trial without a credit card is available.