Order disputes: recover what you are owed
Platforms automatically refund your customers without verification. Fooderise disputes on your behalf and helps you recover your margins.
8%
of orders suffer an abusive refund
+70%
of these refunds are never contested
60%
success rate when disputing with evidence
Fooderise disputes automatically on your behalf
You don't have to do anything. Fooderise detects suspicious refunds, builds evidence files and submits disputes to the platforms.
Detection
Fooderise automatically detects suspicious refunds in real time.
Evidence
Proof (photos, logs, customer history) is compiled automatically.
Submission
The file is submitted to the platform within 24h with all supporting documents.
Recovery
On average 60% of disputes succeed. You recover your funds within 5-15 days.
A simple and transparent model
You only pay when we recover your funds. No recovery = no commission fees.
5%
Commission on recovered amount
Applied only on amounts actually refunded in your favor.
0.25€
Fixed fee per dispute
Per dispute file submitted, whether it succeeds or not.
50€
Monthly fixed fee cap
Beyond €50 in cumulative fixed fees for the month, only the 5% applies.
0€
If nothing is recovered
You pay nothing if Fooderise recovers nothing for you.
Concrete example
Disputed order: 30€
Result: Refund obtained
5% commission: 1,50€
Fixed fee: 0,25€
Fooderise total: 1,75€
You recover: €28.25 net
Calculate how much you can recover
Adjust the parameters based on your restaurant to estimate your losses and potential gains.
Your restaurant parameters
Your current losses (without Fooderise)
1 000€/mois
40 orders abusively refunded
Amount recovered with Fooderise
600€/mois
24 disputes won (60% success rate)
Fooderise cost
36.00€/mois
Net gain for your restaurant
+564€/mois
ROI
x17
How much do major brands lose?
Estimates based on average delivery order volumes and the industry's abusive refund rate.
McDonald's
Orders/month
3 000
Average basket
18€
With 3,000 orders/month and an average basket of €18, a McDonald's loses approximately €3,240/month in abusive refunds. Fooderise recovers 60% i.e. €1,944, for a cost of just ~€147.
Burger King
Orders/month
2 200
Average basket
16€
Burger King with 2,200 orders/month and a €16 average basket: €2,464 in monthly losses. Fooderise recovers ~€1,478 net after fees.
KFC
Orders/month
2 500
Average basket
20€
KFC with 2,500 orders/month at €20: €4,000 in abusive refunds. With Fooderise, net recovery of ~€2,230/month.