[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-strategies-retention-client-livraison":3,"blog-related-en-strategies-retention-client-livraison":19,"blog-neighbors-en-strategies-retention-client-livraison":73},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1165,552,"en","strategies-retention-client-livraison","Client retention strategies specific to delivery","Retaining a client costs five times less than acquiring a new one. Here’s how.","The cost of acquiring a new customer is high (platform commissions, promotions). Retaining existing customers is 5 times less costly and more profitable.\n\nConsistency is the cornerstone of retention. The customer who receives exactly the same level of quality with each order has no reason to go elsewhere.\n\nTimely novelty keeps interest. A new dish each month, a limited-edition sauce, a seasonal dessert. Curiosity brings back regular customers.\n\nPositive memories are created by details: the word in the pocket, the generous portion, the unexpected extra. These micro-experiences create an emotional preference.\n\nThe re-engagement timing is natural on platforms: if a regular customer hasn't placed an order in 2-3 weeks, they may have tried a competitor. A targeted promotion can bring them back.\n\nThe quality of the response to problems is the most powerful retention factor. A problem well-resolved creates more loyalty than an experience without problems.","5 min","2025-11-02T00:00:00.000Z","2026-05-15T09:00:13.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>The cost of acquiring a new customer is high (platform commissions, promotions). Retaining existing customers is 5 times less costly and more profitable.\u003C/p>\n\u003Cp>Consistency is the cornerstone of retention. The customer who receives exactly the same level of quality with each order has no reason to go elsewhere.\u003C/p>\n\u003Cp>Timely novelty keeps interest. A new dish each month, a limited-edition sauce, a seasonal dessert. Curiosity brings back regular customers.\u003C/p>\n\u003Cp>Positive memories are created by details: the word in the pocket, the generous portion, the unexpected extra. These micro-experiences create an emotional preference.\u003C/p>\n\u003Cp>The re-engagement timing is natural on platforms: if a regular customer hasn’t placed an order in 2-3 weeks, they may have tried a competitor. A targeted promotion can bring them back.\u003C/p>\n\u003Cp>The quality of the response to problems is the most powerful retention factor. A problem well-resolved creates more loyalty than an experience without problems.\u003C/p>\n",[20,30,39,48,57,67],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",64.4828872680664,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":25,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"haccp-pour-les-nuls-guide-complet-restaurant-2026","HACCP for Dummies: A Complete Guide for Restaurants in 2026 (method, principles, controls, connected solutions)","HACCP Explained Simply for Restaurateurs: 7 Principles, Practical Implementation, Mandatory Records, Deep-Fat Fryers, Connected Thermometers, Preparing a Sanitary Control for 2026.","14 min","reglementation","bg-amber-600","Regulation",53.034297943115234,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":45,"categoryColor":16,"categoryLabel":46,"relevance":47},"client-regulier-livraison-fidelisation","How to retain your regular clients in delivery","Strategies for turning your occasional customers into loyal regulars on delivery platforms.","7 min","2025-12-17T00:00:00.000Z","marketing","Marketing",46.83810806274414,{"slug":49,"title":50,"excerpt":51,"readTime":43,"publishedAt":52,"categorySlug":53,"categoryColor":54,"categoryLabel":55,"relevance":56},"menu-saison-printemps","Spring menu for delivery restaurant: ideas, trends and how to launch","Asparagus, strawberries, lamb, peas: spring offers a palette of ingredients that renews your menu and stimulates orders. A practical guide to creating and launching your seasonal menu.","2025-12-29T00:00:00.000Z","menus","bg-feature-orange","Menus",44.40386199951172,{"slug":58,"title":59,"excerpt":60,"readTime":61,"publishedAt":62,"categorySlug":63,"categoryColor":64,"categoryLabel":65,"relevance":66},"analyse-donnees-restaurant","Analyze the data from your delivery restaurant: the 8 essential KPIs to track each week","Sales, commissions, cancellation rate, average rating, average order value: which indicators to look at and at what frequency? The restaurant owner's dashboard to pilot their delivery activity.","8 min","2026-01-21T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",43.92033004760742,{"slug":68,"title":69,"excerpt":70,"readTime":61,"publishedAt":71,"categorySlug":63,"categoryColor":64,"categoryLabel":65,"relevance":72},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z",42.853084564208984,{"prev":74,"next":77},{"slug":75,"title":76},"tacos-francais-histoire-succes","The French Tacos: story of a global culinary UFO",{"slug":78,"title":79},"couverts-comestibles-innovation","Edible tableware and cutlery: the end of plastic and washing."]