[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-satisfaction-client-mesurer-ameliorer-livraison":3,"blog-related-en-satisfaction-client-mesurer-ameliorer-livraison":19,"blog-neighbors-en-satisfaction-client-mesurer-ameliorer-livraison":70},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1143,530,"en","satisfaction-client-mesurer-ameliorer-livraison","Measuring and improving customer satisfaction in delivery","Tools and methods to evaluate your customers' satisfaction and implement concrete improvement actions.","Customer satisfaction in delivery is measured differently than in a restaurant. The customer doesn't see your smile, doesn't feel the atmosphere, doesn't feel your welcome. Their satisfaction depends on three factors: the quality of the dish upon arrival, adherence to the order, and timing.\n\nReviews on platforms are your first indicator. But they are often binary (satisfied or dissatisfied). For a more detailed analysis, read the comments in detail. Categorize them by theme: quality, quantity, temperature, packaging, delivery time, error.\n\nImplement a weekly tracking system. Each week, compile the number of orders, the average rating, the number of reviews, and the complaint themes. Plot these figures in a graph to visualize trends.\n\nIdentify your \"moments of truth\": the points of contact that determine satisfaction. The discovery of the dish at the opening of the bag is the critical moment. Everything must be perfect at that instant: presentation, temperature, smell.\n\nImplement immediate corrective actions for recurring problems. If the fries arrive cold, change the packaging. If the sauces leak, change the containers. Each problem solved translates directly into an improvement of your rating.","8 min","2025-12-26T00:00:00.000Z","2026-05-15T09:00:10.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Customer satisfaction in delivery is measured differently than in a restaurant. The customer doesn’t see your smile, doesn’t feel the atmosphere, doesn’t feel your welcome. Their satisfaction depends on three factors: the quality of the dish upon arrival, adherence to the order, and timing.\u003C/p>\n\u003Cp>Reviews on platforms are your first indicator. But they are often binary (satisfied or dissatisfied). For a more detailed analysis, read the comments in detail. Categorize them by theme: quality, quantity, temperature, packaging, delivery time, error.\u003C/p>\n\u003Cp>Implement a weekly tracking system. Each week, compile the number of orders, the average rating, the number of reviews, and the complaint themes. Plot these figures in a graph to visualize trends.\u003C/p>\n\u003Cp>Identify your “moments of truth”: the points of contact that determine satisfaction. The discovery of the dish at the opening of the bag is the critical moment. Everything must be perfect at that instant: presentation, temperature, smell.\u003C/p>\n\u003Cp>Implement immediate corrective actions for recurring problems. If the fries arrive cold, change the packaging. If the sauces leak, change the containers. Each problem solved translates directly into an improvement of your rating.\u003C/p>\n",[20,30,39,48,55,64],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",53.09788513183594,{"slug":31,"title":32,"excerpt":33,"readTime":24,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","2025-10-08T00:00:00.000Z","livraison","bg-feature-green","Delivery",47.952423095703125,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":45,"categoryColor":16,"categoryLabel":46,"relevance":47},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","9 min","2026-06-03T15:00:00.000Z","marketing","Marketing",46.13383865356445,{"slug":49,"title":50,"excerpt":51,"readTime":52,"publishedAt":53,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":54},"augmenter-nombre-avis-uber-eats","Increase the number of Uber Eats reviews: 8 techniques that really work","The more reviews you have, the more visible and credible your restaurant is on Uber Eats. Discover 8 concrete methods to multiply your reviews without violating the platform's terms of use.","7 min","2025-10-13T00:00:00.000Z",46.0998420715332,{"slug":56,"title":57,"excerpt":58,"readTime":43,"publishedAt":59,"categorySlug":60,"categoryColor":61,"categoryLabel":62,"relevance":63},"augmenter-panier-moyen-livraison","Increase the average order value for delivery: 9 tested and approved strategies by restaurateurs","Each additional euro of average basket impact directly on your profitability. Here are 9 concrete techniques to increase your average order value without increasing your fixed costs or forcing sales.","2026-02-13T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",44.4296760559082,{"slug":65,"title":66,"excerpt":67,"readTime":11,"publishedAt":68,"categorySlug":60,"categoryColor":61,"categoryLabel":62,"relevance":69},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z",43.55596923828125,{"prev":71,"next":74},{"slug":72,"title":73},"logiciel-caisse-restaurant-comparatif-2026","Which point-of-sale software to choose in 2026? Comparison",{"slug":75,"title":76},"automatiser-taches-repetitives-restaurant","Automate repetitive tasks in your restaurant for delivery"]