[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-rgpd-donnees-clients-restaurant-livraison-2026":3,"blog-related-en-rgpd-donnees-clients-restaurant-livraison-2026":19,"blog-neighbors-en-rgpd-donnees-clients-restaurant-livraison-2026":67},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},7023,673,"en","rgpd-donnees-clients-restaurant-livraison-2026","GDPR and customer data in delivery: what a restaurateur needs to know in 2026","Customer data, accommodation, non-EU transfers, subcontractors: the GDPR guide for restaurants that manage delivery and direct ordering.","GDPR is not just a matter for large companies. As soon as a restaurant collects customer data – such as direct ordering, loyalty programs, or aggregators – it becomes responsible for its processing. By 2026, with increasing attention on hosting and transfers outside the EU, it’s better to understand the basics than to discover the subject during an audit. Here’s the essentials for a restaurateur.\n\n**What data are you required to process?** Name, address, phone number, order history, preferences: as soon as you develop direct ordering or a loyalty program, you collect personal data. Even via platforms, some data passes through your tools. Identifying what you actually process is the first step.\n\n**The principles to respect.** GDPR is based on a few simple principles: collect only what is useful (minimization), for a clear and announced purpose, with consent when required, and by securing the data. In practice: a direct ordering page must inform the customer about the use of their data and obtain their consent for any marketing follow-up.\n\n**The issue of hosting.** Where are your customers’ data stored? This has become a central criterion. A solution that hosts in Europe puts you in a clear framework. A solution backed by a non-European actor can involve a transfer of data outside the EU, which requires additional guarantees. Otter, for example, backed by an American group, raises this question; a European solution like Fooderise hosts in Europe and publishes its DPA.\n\n**The role of the subcontractor and the DPA.** Your management tool is a subcontractor within the meaning of GDPR: it processes data on your behalf. You must have a data processing agreement (DPA) that frames this relationship. Demand it from any publisher. If a supplier does not publish or provide its DPA, it is a serious warning sign.\n\n**GDPR checklist for the restaurateur.**\n\n| Point | To check |\n|---|---|\n| Data collected | Limited to the useful, clear purpose |\n| Consent | Collected for marketing |\n| Hosting | Preferably in Europe |\n| Transfer outside the EU | Guarantees if applicable |\n| DPA | Provided and signed with each tool |\n| Customer rights | Access, rectification, deletion possible |\n\n**Your customers’ rights.** A customer can request access to their data, their rectification or their deletion. You must be able to respond. This presupposes tools that allow these operations – and a publisher who facilitates them rather than blocking them.\n\n**Why prioritize an European solution.** Beyond compliance, choosing an European platform simplifies everything: hosting in Europe, DPA available, homogeneous legal framework, no question of transfer outside the EU. It’s less risk and less administrative complexity. Fooderise is designed in this framework.\n\n**Conclusion.** GDPR in delivery is not an obstacle but a framework that protects your customers and your establishment. Prioritizing an European solution with hosting in Europe and public DPA raises the essential risks. Fooderise processes your data in this framework, with a 14-day trial without a credit card to verify its compliance yourself.","9 min","2026-06-02T21:00:00.000Z","2026-06-08T00:00:23.000Z",21,"conformite","bg-red-500","Compliance","\u003Cp>GDPR is not just a matter for large companies. As soon as a restaurant collects customer data – such as direct ordering, loyalty programs, or aggregators – it becomes responsible for its processing. By 2026, with increasing attention on hosting and transfers outside the EU, it’s better to understand the basics than to discover the subject during an audit. Here’s the essentials for a restaurateur.\u003C/p>\n\u003Cp>\u003Cstrong>What data are you required to process?\u003C/strong> Name, address, phone number, order history, preferences: as soon as you develop direct ordering or a loyalty program, you collect personal data. Even via platforms, some data passes through your tools. Identifying what you actually process is the first step.\u003C/p>\n\u003Cp>\u003Cstrong>The principles to respect.\u003C/strong> GDPR is based on a few simple principles: collect only what is useful (minimization), for a clear and announced purpose, with consent when required, and by securing the data. In practice: a direct ordering page must inform the customer about the use of their data and obtain their consent for any marketing follow-up.\u003C/p>\n\u003Cp>\u003Cstrong>The issue of hosting.\u003C/strong> Where are your customers’ data stored? This has become a central criterion. A solution that hosts in Europe puts you in a clear framework. A solution backed by a non-European actor can involve a transfer of data outside the EU, which requires additional guarantees. Otter, for example, backed by an American group, raises this question; a European solution like Fooderise hosts in Europe and publishes its DPA.\u003C/p>\n\u003Cp>\u003Cstrong>The role of the subcontractor and the DPA.\u003C/strong> Your management tool is a subcontractor within the meaning of GDPR: it processes data on your behalf. You must have a data processing agreement (DPA) that frames this relationship. Demand it from any publisher. If a supplier does not publish or provide its DPA, it is a serious warning sign.\u003C/p>\n\u003Cp>\u003Cstrong>GDPR checklist for the restaurateur.\u003C/strong>\u003C/p>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Point\u003C/th>\n\u003Cth>To check\u003C/th>\n\u003C/tr>\n\u003C/thead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>Data collected\u003C/td>\n\u003Ctd>Limited to the useful, clear purpose\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Consent\u003C/td>\n\u003Ctd>Collected for marketing\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Hosting\u003C/td>\n\u003Ctd>Preferably in Europe\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Transfer outside the EU\u003C/td>\n\u003Ctd>Guarantees if applicable\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>DPA\u003C/td>\n\u003Ctd>Provided and signed with each tool\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Customer rights\u003C/td>\n\u003Ctd>Access, rectification, deletion possible\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\n\u003Cp>\u003Cstrong>Your customers’ rights.\u003C/strong> A customer can request access to their data, their rectification or their deletion. You must be able to respond. This presupposes tools that allow these operations – and a publisher who facilitates them rather than blocking them.\u003C/p>\n\u003Cp>\u003Cstrong>Why prioritize an European solution.\u003C/strong> Beyond compliance, choosing an European platform simplifies everything: hosting in Europe, DPA available, homogeneous legal framework, no question of transfer outside the EU. It’s less risk and less administrative complexity. Fooderise is designed in this framework.\u003C/p>\n\u003Cp>\u003Cstrong>Conclusion.\u003C/strong> GDPR in delivery is not an obstacle but a framework that protects your customers and your establishment. Prioritizing an European solution with hosting in Europe and public DPA raises the essential risks. Fooderise processes your data in this framework, with a 14-day trial without a credit card to verify its compliance yourself.\u003C/p>\n",[20,29,39,48,54,60],{"slug":21,"title":22,"excerpt":23,"readTime":11,"publishedAt":24,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":28},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","2026-06-03T15:00:00.000Z","marketing","bg-feature-blue","Marketing",99.19679260253906,{"slug":30,"title":31,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"alternative-otter-europe-rgpd-fooderise-2026","European alternative to Otter (tryotter.com) : why Fooderise is the right choice GDPR in 2026","Otter is American, your data is in the USA. For a European restaurateur concerned about GDPR, Fooderise offers the same value without the legal constraints.","8 min","2026-05-01T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",73.42023468017578,{"slug":40,"title":41,"excerpt":42,"readTime":11,"publishedAt":43,"categorySlug":44,"categoryColor":45,"categoryLabel":46,"relevance":47},"integrer-glovo-restaurant-fonctionnement-commission-2026","Glovo restaurant 2026: how it works, how to integrate, commission, alternatives","Everything you need to know about Glovo for restaurants in 2026: how it works, how to integrate with Glovo, commission, dark kitchen, and alternatives according to your market (France, Spain, Italy).","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",68.8064956665039,{"slug":49,"title":50,"excerpt":51,"readTime":52,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":53},"otter-vs-fooderise-comparatif-detaille-2026","Otter (tryotter.com) vs Fooderise in 2026: a complete comparison, prices, features and commitment","Otter has 275,000 clients but also 24 months of engagement. Fooderise is no-commitment, GDPR compliant, and all-in-one. Which solution should you really choose?","14 min",67.73249053955078,{"slug":55,"title":56,"excerpt":57,"readTime":58,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":59},"otter-tryotter-prix-tarifs-caches-restaurateurs-2026","Otter (tryotter.com) price: 24-month commitment, hidden transaction fees and add-ons — the true cost in 2026","Otter charges $19/month but also adds transaction fees and add-ons up to $30/month. 24-month commitment required. Real cost decryption.","11 min",54.4096794128418,{"slug":61,"title":62,"excerpt":63,"readTime":64,"publishedAt":65,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":66},"rushour-prix-tarifs-comparaison-restaurateurs-2026","RusHour prices 2026: rates, quotes and comparison with transparent alternatives","RusHour operates on quotes: no public pricing grid in 2026. Decryption of the pricing model of the three offers (Orders, Boost'R, Direct) and comparison with displayed-price solutions.","7 min","2026-05-07T00:00:00.000Z",53.39082336425781,{"prev":68,"next":71},{"slug":69,"title":70},"gerer-pics-commandes-evenements-livraison-2026","Manage order surges (matches, holidays, weather) in delivery by 2026",{"slug":72,"title":73},"reduire-erreurs-preparation-commandes-livraison-2026","Reduce order preparation errors in delivery by 2026"]