[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-resolution-plaintes-bonnes-pratiques":3,"blog-related-en-resolution-plaintes-bonnes-pratiques":19,"blog-neighbors-en-resolution-plaintes-bonnes-pratiques":67},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1128,514,"en","resolution-plaintes-bonnes-pratiques","Best practices for resolving customer complaints regarding delivery","Each complaint is an opportunity to demonstrate your professionalism. Here is the ideal protocol.","Resolving delivery complaints is more complex than in a restaurant: no direct contact, no possibility of immediately re-making the dish. Your only channel is the written response on the platform.\n\nThe HEAR protocol: Hear (listen to the problem), Empathize (show empathy), Apologize (apologize sincerely), Resolve (propose a solution). Apply it to every complaint.\n\nResponse times are important. Please respond within 4 hours if possible, with a maximum of 24 hours. Beyond that, the client considers you to be ignoring their problem and may escalate their complaint.\n\nOkay, please provide the French text you would like me to translate. I will do my best to provide a personalized and accurate English translation, adhering to your specific instructions.\n\nDocument each complaint in an internal log. Date, order, type of problem, response provided, result. This log reveals patterns and guides your improvements.\n\nRecurring complaints on the same subject (temperature, missing item, packaging) indicate a systemic problem. Do not address each occurrence individually – correct the root cause.","6 min","2025-11-10T00:00:00.000Z","2026-05-15T09:00:08.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Resolving delivery complaints is more complex than in a restaurant: no direct contact, no possibility of immediately re-making the dish. Your only channel is the written response on the platform.\u003C/p>\n\u003Cp>The HEAR protocol: Hear (listen to the problem), Empathize (show empathy), Apologize (apologize sincerely), Resolve (propose a solution). Apply it to every complaint.\u003C/p>\n\u003Cp>Response times are important. Please respond within 4 hours if possible, with a maximum of 24 hours. Beyond that, the client considers you to be ignoring their problem and may escalate their complaint.\u003C/p>\n\u003Cp>Okay, please provide the French text you would like me to translate. I will do my best to provide a personalized and accurate English translation, adhering to your specific instructions.\u003C/p>\n\u003Cp>Document each complaint in an internal log. Date, order, type of problem, response provided, result. This log reveals patterns and guides your improvements.\u003C/p>\n\u003Cp>Recurring complaints on the same subject (temperature, missing item, packaging) indicate a systemic problem. Do not address each occurrence individually – correct the root cause.\u003C/p>\n",[20,27,37,43,52,61],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"gestion-plaintes-clients-livraison-protocole","Client Complaint Handling Protocol","Establish a structured process to handle customer complaints and minimize the impact on your reputation.","7 min","2025-11-17T00:00:00.000Z",67.57938385009766,{"slug":28,"title":29,"excerpt":30,"readTime":31,"publishedAt":32,"categorySlug":33,"categoryColor":34,"categoryLabel":35,"relevance":36},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",61.563011169433594,{"slug":38,"title":39,"excerpt":40,"readTime":11,"publishedAt":41,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":42},"repondre-avis-5-etoiles-uber-eats","How to respond to 5-star reviews on Uber Eats to retain your customers","Responding to positive reviews on Uber Eats is not a waste of time: it’s an opportunity for customer loyalty. Here’s how to turn every 5 stars into a regular customer with personalized and effective responses.","2025-10-25T00:00:00.000Z",52.911659240722656,{"slug":44,"title":45,"excerpt":46,"readTime":47,"publishedAt":12,"categorySlug":48,"categoryColor":49,"categoryLabel":50,"relevance":51},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","8 min","rentabilite","bg-feature-purple","Profitability",48.52379608154297,{"slug":53,"title":54,"excerpt":55,"readTime":31,"publishedAt":56,"categorySlug":57,"categoryColor":58,"categoryLabel":59,"relevance":60},"franchise-livraison-pilotage-tete-de-reseau-2026","Franchise network head: driving performance delivery of the entire network in 2026","Fragmented visibility, standards not respected, scattered data: how a franchisor regains control over the performance of the entire network.","2026-06-06T03:00:00.000Z","strategie","bg-feature-orange","Strategy",47.338714599609375,{"slug":62,"title":63,"excerpt":64,"readTime":65,"publishedAt":32,"categorySlug":33,"categoryColor":34,"categoryLabel":35,"relevance":66},"uber-eats-vs-deliveroo-vs-just-eat-comparatif-restaurateurs","Uber Eats vs Deliveroo vs Just Eat: Which platform to choose in 2026","Commissions, visibility, support, restoration tools: detailed comparison of the three largest delivery platforms in France to help restaurateurs choose.","9 min",46.60224533081055,{"prev":68,"next":71},{"slug":69,"title":70},"negocier-contrat-plateforme-livraison","Negotiating your contract with delivery platforms",{"slug":72,"title":73},"fidelite-reconnaissance-faciale-chine","Payment by smile: the Chinese example"]