[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-repondre-avis-negatifs-tripadvisor":3,"blog-related-en-repondre-avis-negatifs-tripadvisor":19,"blog-neighbors-en-repondre-avis-negatifs-tripadvisor":64},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1120,506,"en","repondre-avis-negatifs-tripadvisor","Manage negative reviews: turn a hater into an ambassador","A bad review isn't a fatal outcome. The way you respond matters more than the review itself.","Rule #1: Never respond immediately. Take 24 hours to cool down your anger. An aggressive or insulting response sends clients running 100 times more than the initial feedback.\n\nAlways thank. \"Thank you for taking the time to write to us.\" Even if it's to complain, the client gives you information.\n\nPlease accept our apologies if there was a fault (delay, cold dish). “We are sorry that your experience was not up to par.” Humility pays.\n\nExplain without aggressively justifying. “Saturday night, we were missing a server, which slowed down the service.” Provide context.\n\nInvite people to return (or contact you privately). Show that you want to make up for it. Often, a dissatisfied customer whose problem is handled with empathy becomes a very loyal customer.","6 min","2025-11-03T00:00:00.000Z","2026-05-15T09:00:06.000Z",11,"marketing-digital","bg-blue-500","Digital Marketing","\u003Cp>Rule #1: Never respond immediately. Take 24 hours to cool down your anger. An aggressive or insulting response sends clients running 100 times more than the initial feedback.\u003C/p>\n\u003Cp>Always thank. “Thank you for taking the time to write to us.” Even if it’s to complain, the client gives you information.\u003C/p>\n\u003Cp>Please accept our apologies if there was a fault (delay, cold dish). “We are sorry that your experience was not up to par.” Humility pays.\u003C/p>\n\u003Cp>Explain without aggressively justifying. “Saturday night, we were missing a server, which slowed down the service.” Provide context.\u003C/p>\n\u003Cp>Invite people to return (or contact you privately). Show that you want to make up for it. Often, a dissatisfied customer whose problem is handled with empathy becomes a very loyal customer.\u003C/p>\n",[20,29,35,42,49,55],{"slug":21,"title":22,"excerpt":23,"readTime":11,"publishedAt":24,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":28},"taux-reponse-avis-clients-ideal","What is the ideal response rate to customer reviews for a delivery restaurant?","Should you respond to 100% of reviews or focus on the negative ones? Data shows that a response rate of 80-90% is optimal for delivery restaurants. Explanations and strategies.","2026-03-04T00:00:00.000Z","avis-clients","bg-feature-blue","Client reviews",104.89900207519531,{"slug":30,"title":31,"excerpt":32,"readTime":11,"publishedAt":33,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":34},"repondre-avis-5-etoiles-uber-eats","How to respond to 5-star reviews on Uber Eats to retain your customers","Responding to positive reviews on Uber Eats is not a waste of time: it’s an opportunity for customer loyalty. Here’s how to turn every 5 stars into a regular customer with personalized and effective responses.","2025-10-25T00:00:00.000Z",93.6092529296875,{"slug":36,"title":37,"excerpt":38,"readTime":39,"publishedAt":40,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":41},"augmenter-nombre-avis-uber-eats","Increase the number of Uber Eats reviews: 8 techniques that really work","The more reviews you have, the more visible and credible your restaurant is on Uber Eats. Discover 8 concrete methods to multiply your reviews without violating the platform's terms of use.","7 min","2025-10-13T00:00:00.000Z",87.93795013427734,{"slug":43,"title":44,"excerpt":45,"readTime":46,"publishedAt":47,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":48},"signaler-faux-avis-deliveroo","How to report a fake review on Deliveroo and protect your reputation","Negative fake reviews are a scourge for restaurateurs on Deliveroo. This guide explains the reporting procedure, the expected delays and complementary actions to protect your rating.","8 min","2026-02-15T00:00:00.000Z",85.09371185302734,{"slug":50,"title":51,"excerpt":52,"readTime":39,"publishedAt":53,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":54},"avis-google-restaurant-livraison","Why Google reviews are crucial for your delivery restaurant (and how to get more)","Uber Eats and Deliveroo have their own reviews, but Google reviews remain the number one trusted reference for French consumers. Here's why and how to optimize them for your delivery business.","2025-12-24T00:00:00.000Z",77.3345947265625,{"slug":56,"title":57,"excerpt":58,"readTime":11,"publishedAt":59,"categorySlug":60,"categoryColor":61,"categoryLabel":62,"relevance":63},"keytchens-avis-google-suspects-restaurateurs","How to read Google reviews of a SaaS restaurant publisher — and why it’s not enough","Global note, distribution of scores, content of comments, cross-checking: best practices for evaluating a command aggregator beyond its Google rating.","2026-04-04T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",71.10250854492188,{"prev":65,"next":68},{"slug":66,"title":67},"wagamama-asian-fusion","Wagamama: Democratizing Asian cafeteria.",{"slug":69,"title":70},"augmenter-panier-moyen-uber-eats","7 techniques to increase your average order value on Uber Eats"]