[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-relations-livreurs-independants-restaurant":3,"blog-related-en-relations-livreurs-independants-restaurant":19,"blog-neighbors-en-relations-livreurs-independants-restaurant":69},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1116,502,"en","relations-livreurs-independants-restaurant","Building good relationships with independent delivery drivers","Delivery drivers are the last link in your quality chain. A good relationship improves everything.","Delivery drivers from platforms are independent contractors, not your employees. But the quality of your relationship with them directly impacts customer satisfaction.\n\nRespecting the waiting time is paramount. When a delivery arrives and the order is not ready, they lose money (no run during the wait). Aim for a maximum waiting time of 2 minutes.\n\nWaiting areas make a difference. A clean space with a chair, access to restrooms, and a glass of water transforms the delivery driver’s experience. In return, they will treat your orders better.\n\nClear instructions for retrieval are essential. Clearly indicate the delivery entrance, prepare the bags with the client's name visible, and have a system for organizing pending orders.\n\nIn case of a problem with a specific delivery person (rough handling, rudeness, theft), report it to the platform with precise details. Platforms can sanction repeat offenders.\n\nYour loyal delivery drivers are your best allies. They know your dishes, know how to transport them, and can even recommend your restaurant to hesitant customers.","5 min","2026-03-03T00:00:00.000Z","2026-05-15T09:00:06.000Z",1,"livraison","bg-feature-green","Delivery","\u003Cp>Delivery drivers from platforms are independent contractors, not your employees. But the quality of your relationship with them directly impacts customer satisfaction.\u003C/p>\n\u003Cp>Respecting the waiting time is paramount. When a delivery arrives and the order is not ready, they lose money (no run during the wait). Aim for a maximum waiting time of 2 minutes.\u003C/p>\n\u003Cp>Waiting areas make a difference. A clean space with a chair, access to restrooms, and a glass of water transforms the delivery driver’s experience. In return, they will treat your orders better.\u003C/p>\n\u003Cp>Clear instructions for retrieval are essential. Clearly indicate the delivery entrance, prepare the bags with the client’s name visible, and have a system for organizing pending orders.\u003C/p>\n\u003Cp>In case of a problem with a specific delivery person (rough handling, rudeness, theft), report it to the platform with precise details. Platforms can sanction repeat offenders.\u003C/p>\n\u003Cp>Your loyal delivery drivers are your best allies. They know your dishes, know how to transport them, and can even recommend your restaurant to hesitant customers.\u003C/p>\n",[20,30,36,43,50,60],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"gestion-livreurs-relation-coursiers","The relationship with delivery drivers: a key factor in quality.","How to establish good relationships with delivery drivers to improve the quality of your delivery service.","6 min","2025-12-15T00:00:00.000Z","operations","bg-feature-cyan","Operations",79.61920166015625,{"slug":31,"title":32,"excerpt":33,"readTime":11,"publishedAt":34,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":35},"livreur-relation-restaurant-optimiser","Optimize the relationship with delivery drivers to improve your performance.","Delivery drivers are your last point of contact with the client. A good relationship with them improves the quality of service.","2026-02-01T00:00:00.000Z",79.14974975585938,{"slug":37,"title":38,"excerpt":39,"readTime":40,"publishedAt":41,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":42},"relation-livreurs-bonnes-pratiques","Working well with delivery drivers: best practices for restaurateurs","Delivery drivers are your ambassadors. How to create a positive relationship that improves the quality of your deliveries.","4 min","2025-11-02T00:00:00.000Z",75.55621337890625,{"slug":44,"title":45,"excerpt":46,"readTime":47,"publishedAt":48,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":49},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","10 min","2025-10-08T00:00:00.000Z",50.47481918334961,{"slug":51,"title":52,"excerpt":53,"readTime":54,"publishedAt":55,"categorySlug":56,"categoryColor":57,"categoryLabel":58,"relevance":59},"avis-google-restaurant-livraison","Why Google reviews are crucial for your delivery restaurant (and how to get more)","Uber Eats and Deliveroo have their own reviews, but Google reviews remain the number one trusted reference for French consumers. Here's why and how to optimize them for your delivery business.","7 min","2025-12-24T00:00:00.000Z","avis-clients","bg-feature-blue","Client reviews",46.24462127685547,{"slug":61,"title":62,"excerpt":63,"readTime":64,"publishedAt":65,"categorySlug":66,"categoryColor":67,"categoryLabel":66,"relevance":68},"checklist-verifier-editeur-pos-tient-promesses-12-points","How to check if a POS editor keeps its promises: a 12-point checklist before signing","An operational checklist for auditing a restaurant solution vendor before signing: live demos of integrations, contactable references, status page, official stores, terms and conditions. Applicable to Fooderise as well as its competitors.","8 min","2026-04-20T00:00:00.000Z","tech","bg-indigo-600",43.866207122802734,{"prev":70,"next":73},{"slug":71,"title":72},"importance-visuels-menu","The impact of photos on online conversion rates",{"slug":74,"title":75},"taux-reponse-avis-clients-ideal","What is the ideal response rate to customer reviews for a delivery restaurant?"]