[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-reduire-taux-annulation-commandes":3,"blog-related-en-reduire-taux-annulation-commandes":19,"blog-neighbors-en-reduire-taux-annulation-commandes":66},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1108,494,"en","reduire-taux-annulation-commandes","Reduce your order cancellation rate on platforms","Cancellations penalize your ranking heavily. Here’s how to minimize them.","Each cancelled order is a double loss: no revenue AND an algorithmic penalty. Platforms penalize restaurants with a cancellation rate exceeding 2%.\n\nThe number one cause of restaurant cancellations: stock shortages not updated. If an ingredient is exhausted, immediately deactivate the affected dishes on ALL platforms.\n\nCause number 2: excessively long preparation times. When a client waits more than 45 minutes, they often cancel. If your kitchen is overcrowded, increase your time estimates rather than risking a cancellation.\n\nCustomer cancellation penalties are less severe but still generate waste. Start preparing only after payment confirmation to minimize losses.\n\nImplement a 5-minute morning check: verify your inventory, deactivate unavailable dishes, adjust your schedule if necessary. This simple routine reduces cancellations by 50%.\n\nIf you need to cancel, do so as soon as possible. A cancellation within the first 2 minutes is less penalized than a cancellation after 15 minutes of preparation.","5 min","2026-01-21T00:00:00.000Z","2026-05-15T09:00:05.000Z",5,"flux","bg-feature-cyan","Flux","\u003Cp>Each cancelled order is a double loss: no revenue AND an algorithmic penalty. Platforms penalize restaurants with a cancellation rate exceeding 2%.\u003C/p>\n\u003Cp>The number one cause of restaurant cancellations: stock shortages not updated. If an ingredient is exhausted, immediately deactivate the affected dishes on ALL platforms.\u003C/p>\n\u003Cp>Cause number 2: excessively long preparation times. When a client waits more than 45 minutes, they often cancel. If your kitchen is overcrowded, increase your time estimates rather than risking a cancellation.\u003C/p>\n\u003Cp>Customer cancellation penalties are less severe but still generate waste. Start preparing only after payment confirmation to minimize losses.\u003C/p>\n\u003Cp>Implement a 5-minute morning check: verify your inventory, deactivate unavailable dishes, adjust your schedule if necessary. This simple routine reduces cancellations by 50%.\u003C/p>\n\u003Cp>If you need to cancel, do so as soon as possible. A cancellation within the first 2 minutes is less penalized than a cancellation after 15 minutes of preparation.\u003C/p>\n",[20,27,35,45,54,60],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"gestion-commandes-refusees","Handling rejected orders on platforms: impact, prevention and compensation procedures","Refusing an order on Uber Eats or Deliveroo has a cost far beyond the order itself. Here’s the real impact of a high refusal rate and how to reduce it to near zero.","7 min","2026-01-15T00:00:00.000Z",71.0918197631836,{"slug":28,"title":29,"excerpt":30,"readTime":24,"publishedAt":31,"categorySlug":32,"categoryColor":16,"categoryLabel":33,"relevance":34},"gestion-stocks-eviter-ruptures-plateformes","Inventory management: avoid stockouts on platforms","Practical system for managing your inventory and avoiding order cancellations that penalize your ranking.","2025-10-26T00:00:00.000Z","operations","Operations",61.30594253540039,{"slug":36,"title":37,"excerpt":38,"readTime":39,"publishedAt":40,"categorySlug":41,"categoryColor":42,"categoryLabel":43,"relevance":44},"temps-acceptation-commande-impact-classement-livraison","The impact of order acceptance time on your delivery ranking","A few seconds of hesitation in accepting an order can weigh on your visibility. Understanding and optimizing this often-overlooked factor.","8 min","2026-06-05T03:00:00.000Z","plateformes","bg-primary","Platforms",55.52531051635742,{"slug":46,"title":47,"excerpt":48,"readTime":39,"publishedAt":49,"categorySlug":50,"categoryColor":51,"categoryLabel":52,"relevance":53},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",51.72480010986328,{"slug":55,"title":56,"excerpt":57,"readTime":39,"publishedAt":58,"categorySlug":32,"categoryColor":16,"categoryLabel":33,"relevance":59},"gerer-disponibilite-produits-temps-reel-plateformes","Manage product availability in real-time across all your platforms","An unimpacted outage results in canceled orders and disputes. How to manage the availability of your dishes across all platforms with a single click.","2026-06-04T21:00:00.000Z",49.238121032714844,{"slug":61,"title":62,"excerpt":63,"readTime":11,"publishedAt":64,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":65},"reduire-annulations-commandes-livraison","Reduce order cancellations: causes and solutions","Cancellations are expensive in terms of time, ingredients, and platform score. Here’s how to prevent them.","2025-09-18T00:00:00.000Z",47.10277557373047,{"prev":67,"next":70},{"slug":68,"title":69},"registre-securite-obligatoire","The Security Log: your building's memory",{"slug":71,"title":72},"erreurs-courantes-restaurateurs-livraison","The 10 most common mistakes made by restaurant delivery owners"]