[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-recuperer-client-mauvaise-experience":3,"blog-related-en-recuperer-client-mauvaise-experience":19,"blog-neighbors-en-recuperer-client-mauvaise-experience":74},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1102,488,"en","recuperer-client-mauvaise-experience","How to recover a client after a bad delivery experience","A dissatisfied customer is not a lost customer. Here are the techniques to win them back.","A customer who has had a bad experience is 26% likely to return if they receive no response, but 70% likely to return if they receive a satisfactory response. Customer retention is possible.\n\nRespond quickly (within 4 hours) and with empathy. “We understand your frustration and we are sincerely sorry. This is not the level of quality we aim for.”\n\nRecognize the specific problem. “Your burger should never have arrived cold” is much more impactful than “We apologize for your dissatisfaction.”\n\nExplain the corrective action. “We have modified our burger packaging protocol to ensure they arrive hot” demonstrates that the complaint had a real impact.\n\nInvite the client to return. “We would like to offer you a better experience. Your next order will be prepared with special attention.”\n\nFollow the recoveries: if a client who had left a 1-star review returns and leaves a 4 or 5-star review, it’s proof that your approach works. Celebrate these victories with the team.","5 min","2025-09-11T00:00:00.000Z","2026-05-15T09:00:04.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>A customer who has had a bad experience is 26% likely to return if they receive no response, but 70% likely to return if they receive a satisfactory response. Customer retention is possible.\u003C/p>\n\u003Cp>Respond quickly (within 4 hours) and with empathy. “We understand your frustration and we are sincerely sorry. This is not the level of quality we aim for.”\u003C/p>\n\u003Cp>Recognize the specific problem. “Your burger should never have arrived cold” is much more impactful than “We apologize for your dissatisfaction.”\u003C/p>\n\u003Cp>Explain the corrective action. “We have modified our burger packaging protocol to ensure they arrive hot” demonstrates that the complaint had a real impact.\u003C/p>\n\u003Cp>Invite the client to return. “We would like to offer you a better experience. Your next order will be prepared with special attention.”\u003C/p>\n\u003Cp>Follow the recoveries: if a client who had left a 1-star review returns and leaves a 4 or 5-star review, it’s proof that your approach works. Celebrate these victories with the team.\u003C/p>\n",[20,30,39,45,54,64],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",47.78984451293945,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":35,"categorySlug":36,"categoryColor":16,"categoryLabel":37,"relevance":38},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","9 min","2026-06-03T15:00:00.000Z","marketing","Marketing",43.54324722290039,{"slug":40,"title":41,"excerpt":42,"readTime":34,"publishedAt":43,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":44},"templates-reponse-avis-negatif-pizza","Response templates for negative reviews for pizzeria: 10 ready-to-use models","Overcooked, late delivery, cold pizza: typical negative reviews of a pizzeria and how to respond professionally. 10 customizable templates to win back your dissatisfied customers.","2026-02-06T00:00:00.000Z",42.82455825805664,{"slug":46,"title":47,"excerpt":48,"readTime":24,"publishedAt":49,"categorySlug":50,"categoryColor":51,"categoryLabel":52,"relevance":53},"fondateur-victime-linkedin-marketing-plainte-startup","The victim-founder of LinkedIn: when public complaint replaces execution","Identical posts, a vague betrayal, a call to DMs. This phenomenon is invading LinkedIn and deserves to be named for what it is: a marketing strategy that exploits the network's sympathy without offering anything real.","2026-05-04T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",39.298728942871094,{"slug":55,"title":56,"excerpt":57,"readTime":58,"publishedAt":59,"categorySlug":60,"categoryColor":61,"categoryLabel":62,"relevance":63},"mentions-legales-obligatoires-prestataire-restaurant-france","Mandatory legal notices for a B2B SaaS provider in France (LCEN 2004)","What are the 9 elements a commercial website must display to be legal in France, and why their absence is a warning sign for any restaurateur about to sign a contract?","6 min","2026-05-13T00:00:00.000Z","conformite","bg-red-500","Compliance",35.9378776550293,{"slug":65,"title":66,"excerpt":67,"readTime":68,"publishedAt":69,"categorySlug":70,"categoryColor":71,"categoryLabel":72,"relevance":73},"gestion-commandes-refusees","Handling rejected orders on platforms: impact, prevention and compensation procedures","Refusing an order on Uber Eats or Deliveroo has a cost far beyond the order itself. Here’s the real impact of a high refusal rate and how to reduce it to near zero.","7 min","2026-01-15T00:00:00.000Z","flux","bg-feature-cyan","Flux",31.329326629638672,{"prev":75,"next":78},{"slug":76,"title":77},"marques-virtuelles-dark-brand-guide-uber-eats","Virtual Brands: The Complete Guide to Creating Your Dark Brand on Uber Eats",{"slug":79,"title":80},"commission-livraison-comprendre-negocier","Understanding delivery platform commissions in detail"]