[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-reclamation-livreur-plateforme-procedure":3,"blog-related-en-reclamation-livreur-plateforme-procedure":19,"blog-neighbors-en-reclamation-livreur-plateforme-procedure":67},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1101,487,"en","reclamation-livreur-plateforme-procedure","Claiming regarding a delivery problem: the complete procedure","Upside-down order, delivery driver absent, excessive delay... How to claim from platforms.","Delivery driver issues are frequent and impact your rating and reputation, even though you are not responsible. Here's how to claim effectively.\n\nInverted order: if the customer reports a damaged order and your packaging was correct (with photo as proof), the responsibility lies with the delivery person. Dispute the refund with your photo.\n\nDelivery driver did not pick up the order: report immediately to the platform. The order is ready but not picked up and is deteriorating. Document the preparation time and expiration time.\n\nExcessive delivery delay: if the order was ready on time but delivered late, the problem is logistical. Platforms can remove the negative review linked to the delay.\n\nFood delivery theft: rare but it exists. If the customer reports a missing item and your photo shows the complete order with the sealed bag, report the delivery person to the platform.\n\nPrevention: wheeled bags with security labels, systematic photos, and clear instructions for the delivery driver are your best protections.","5 min","2026-02-27T00:00:00.000Z","2026-05-15T09:00:04.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Delivery driver issues are frequent and impact your rating and reputation, even though you are not responsible. Here’s how to claim effectively.\u003C/p>\n\u003Cp>Inverted order: if the customer reports a damaged order and your packaging was correct (with photo as proof), the responsibility lies with the delivery person. Dispute the refund with your photo.\u003C/p>\n\u003Cp>Delivery driver did not pick up the order: report immediately to the platform. The order is ready but not picked up and is deteriorating. Document the preparation time and expiration time.\u003C/p>\n\u003Cp>Excessive delivery delay: if the order was ready on time but delivered late, the problem is logistical. Platforms can remove the negative review linked to the delay.\u003C/p>\n\u003Cp>Food delivery theft: rare but it exists. If the customer reports a missing item and your photo shows the complete order with the sealed bag, report the delivery person to the platform.\u003C/p>\n\u003Cp>Prevention: wheeled bags with security labels, systematic photos, and clear instructions for the delivery driver are your best protections.\u003C/p>\n",[20,30,40,45,52,58],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"dark-kitchen-equipement-cuisine-livraison","Dark kitchen: how to equip your kitchen 100% delivery","Kitchen equipment, software, aggregator, packaging: a complete guide to equipping and launching a profitable dark kitchen in 2026.","10 min","2025-09-22T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",46.32060241699219,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":35,"categorySlug":36,"categoryColor":37,"categoryLabel":38,"relevance":39},"uber-eats-vs-deliveroo-vs-just-eat-comparatif-restaurateurs","Uber Eats vs Deliveroo vs Just Eat: Which platform to choose in 2026","Commissions, visibility, support, restoration tools: detailed comparison of the three largest delivery platforms in France to help restaurateurs choose.","9 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",44.07613754272461,{"slug":41,"title":42,"excerpt":43,"readTime":24,"publishedAt":35,"categorySlug":36,"categoryColor":37,"categoryLabel":38,"relevance":44},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.",39.68583297729492,{"slug":46,"title":47,"excerpt":48,"readTime":49,"publishedAt":50,"categorySlug":36,"categoryColor":37,"categoryLabel":38,"relevance":51},"temps-acceptation-commande-impact-classement-livraison","The impact of order acceptance time on your delivery ranking","A few seconds of hesitation in accepting an order can weigh on your visibility. Understanding and optimizing this often-overlooked factor.","8 min","2026-06-05T03:00:00.000Z",39.315528869628906,{"slug":53,"title":54,"excerpt":55,"readTime":49,"publishedAt":56,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":57},"contester-remboursement-deliveroo-guide-complet","Complete guide: contesting a fraudulent refund on Deliveroo","Deliveroo automatically refunds orders without verification. Here’s the complete procedure to get your money back.","2026-02-03T00:00:00.000Z",38.58419418334961,{"slug":59,"title":60,"excerpt":61,"readTime":49,"publishedAt":62,"categorySlug":63,"categoryColor":64,"categoryLabel":65,"relevance":66},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",38.34349060058594,{"prev":68,"next":71},{"slug":69,"title":70},"maximiser-revenus-week-end-livraison","Maximize your weekend earnings through delivery",{"slug":72,"title":73},"cuisine-virtuelle-marque-ghost-kitchen","Create a virtual brand from your existing kitchen"]