[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-prevention-fraude-commandes-livraison":3,"blog-related-en-prevention-fraude-commandes-livraison":19,"blog-neighbors-en-prevention-fraude-commandes-livraison":76},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},1089,475,"en","prevention-fraude-commandes-livraison","Order fraud prevention","How to identify, document, and contest the most frequent cases of fraud on Uber Eats and Deliveroo.","Order fraud is a scourge that costs restaurateurs thousands of euros each year. Customers claiming not to have received their order, items supposedly missing, abusive refund requests: the scenarios are numerous.\n\nThe first instinct is to document systematically. Photograph each order before closing the bag. Note the weight of the bag, the time of delivery to the courier, and the courier’s name. These proofs are essential for contesting an abusive refund.\n\nIdentify fraud patterns. A client who reports problems on more than 30% of their orders is likely a recurrent fraudster. Platforms have detection systems, but they are not perfect. Flag these accounts systematically.\n\nUse tamper-evident security stickers to close your bags. If a customer receives an open bag, it’s the delivery person’s fault, not yours. This simple investment (a few cents per order) protects against allegations of missing items.\n\nIn case of an unjustified refund, contest immediately. On Uber Eats, go to the dashboard, section \"Orders\", select the order and click on \"Dispute\". Attach photographic evidence. The success rate of documented disputes exceeds 60%.","8 min","2025-10-21T00:00:00.000Z","2026-05-15T09:00:02.000Z",12,"litiges","bg-feature-red","Disputes","\u003Cp>Order fraud is a scourge that costs restaurateurs thousands of euros each year. Customers claiming not to have received their order, items supposedly missing, abusive refund requests: the scenarios are numerous.\u003C/p>\n\u003Cp>The first instinct is to document systematically. Photograph each order before closing the bag. Note the weight of the bag, the time of delivery to the courier, and the courier’s name. These proofs are essential for contesting an abusive refund.\u003C/p>\n\u003Cp>Identify fraud patterns. A client who reports problems on more than 30% of their orders is likely a recurrent fraudster. Platforms have detection systems, but they are not perfect. Flag these accounts systematically.\u003C/p>\n\u003Cp>Use tamper-evident security stickers to close your bags. If a customer receives an open bag, it’s the delivery person’s fault, not yours. This simple investment (a few cents per order) protects against allegations of missing items.\u003C/p>\n\u003Cp>In case of an unjustified refund, contest immediately. On Uber Eats, go to the dashboard, section “Orders”, select the order and click on “Dispute”. Attach photographic evidence. The success rate of documented disputes exceeds 60%.\u003C/p>\n",[20,29,39,48,57,67],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":16,"categoryLabel":27,"relevance":28},"eviter-fraude-client-livraison","Protecting against customer fraud in delivery","Some clients abuse the reimbursement system. Here’s how to identify and prevent fraud.","6 min","2026-01-18T00:00:00.000Z","contestation","Contestation",51.62272262573242,{"slug":30,"title":31,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","10 min","2025-10-08T00:00:00.000Z","livraison","bg-feature-green","Delivery",37.02423858642578,{"slug":40,"title":41,"excerpt":42,"readTime":11,"publishedAt":43,"categorySlug":44,"categoryColor":45,"categoryLabel":46,"relevance":47},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",34.962520599365234,{"slug":49,"title":50,"excerpt":51,"readTime":33,"publishedAt":52,"categorySlug":53,"categoryColor":54,"categoryLabel":55,"relevance":56},"fondateur-victime-linkedin-marketing-plainte-startup","The victim-founder of LinkedIn: when public complaint replaces execution","Identical posts, a vague betrayal, a call to DMs. This phenomenon is invading LinkedIn and deserves to be named for what it is: a marketing strategy that exploits the network's sympathy without offering anything real.","2026-05-04T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",30.245901107788086,{"slug":58,"title":59,"excerpt":60,"readTime":61,"publishedAt":62,"categorySlug":63,"categoryColor":64,"categoryLabel":65,"relevance":66},"gestion-commandes-refusees","Handling rejected orders on platforms: impact, prevention and compensation procedures","Refusing an order on Uber Eats or Deliveroo has a cost far beyond the order itself. Here’s the real impact of a high refusal rate and how to reduce it to near zero.","7 min","2026-01-15T00:00:00.000Z","flux","bg-feature-cyan","Flux",30.113536834716797,{"slug":68,"title":69,"excerpt":70,"readTime":33,"publishedAt":71,"categorySlug":72,"categoryColor":73,"categoryLabel":74,"relevance":75},"avantages-qr-code-restaurant-guide-complet-2026","Advantages of QR codes in restaurants: a complete guide 2026 (menu, order, payment)","All the advantages of a QR code in a restaurant in 2026: digital menu, table ordering, payment, reservations, marketing. Encrypted benefits, limits and best practices.","2026-05-10T00:00:00.000Z","marketing-digital","bg-blue-500","Digital Marketing",30.069961547851562,{"prev":77,"next":80},{"slug":78,"title":79},"tik-et-boire-reglementation","Tickets Restaurant: commissions, refunds, refus",{"slug":81,"title":82},"calendrier-promotionnel-restaurant-livraison","Create an annual promotional calendar for your restaurant for delivery."]