[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-livreur-relation-restaurant-optimiser":3,"blog-related-en-livreur-relation-restaurant-optimiser":19,"blog-neighbors-en-livreur-relation-restaurant-optimiser":68},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},977,361,"en","livreur-relation-restaurant-optimiser","Optimize the relationship with delivery drivers to improve your performance.","Delivery drivers are your last point of contact with the client. A good relationship with them improves the quality of service.","Delivery drivers are partners, not adversaries. A driver who knows your restaurant well and enjoys coming will handle your dishes better and be more patient in case of delays.\n\nOffer a comfortable waiting area: a chair, a glass of water, and optionally coffee. These small attentions cost almost nothing but create a positive relationship.\n\nSimplify retrieval: clear signage stating \"Delivery drivers here,\" readily available and easily identifiable bags (customer name visible), and a fast delivery process. Every minute saved makes the delivery driver more satisfied.\n\nClearly communicate special instructions. If a dish is fragile or must be transported flat, tell the delivery person. An “Attention, soup – to be transported flat, please” will avoid many damages.\n\nIn case of a problem (delivery delay, order not picked up), remain professional. Report the problem to the platform rather than confronting the delivery person. Conflicts resolve nothing.\n\nRegular delivery drivers become your ambassadors. They recommend your restaurant to hesitant clients and take care of your orders. Cultivate these relationships.","5 min","2026-02-01T00:00:00.000Z","2026-05-15T08:59:43.000Z",1,"livraison","bg-feature-green","Delivery","\u003Cp>Delivery drivers are partners, not adversaries. A driver who knows your restaurant well and enjoys coming will handle your dishes better and be more patient in case of delays.\u003C/p>\n\u003Cp>Offer a comfortable waiting area: a chair, a glass of water, and optionally coffee. These small attentions cost almost nothing but create a positive relationship.\u003C/p>\n\u003Cp>Simplify retrieval: clear signage stating “Delivery drivers here,” readily available and easily identifiable bags (customer name visible), and a fast delivery process. Every minute saved makes the delivery driver more satisfied.\u003C/p>\n\u003Cp>Clearly communicate special instructions. If a dish is fragile or must be transported flat, tell the delivery person. An “Attention, soup – to be transported flat, please” will avoid many damages.\u003C/p>\n\u003Cp>In case of a problem (delivery delay, order not picked up), remain professional. Report the problem to the platform rather than confronting the delivery person. Conflicts resolve nothing.\u003C/p>\n\u003Cp>Regular delivery drivers become your ambassadors. They recommend your restaurant to hesitant clients and take care of your orders. Cultivate these relationships.\u003C/p>\n",[20,27,37,43,50,59],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"relation-livreurs-bonnes-pratiques","Working well with delivery drivers: best practices for restaurateurs","Delivery drivers are your ambassadors. How to create a positive relationship that improves the quality of your deliveries.","4 min","2025-11-02T00:00:00.000Z",70.98866271972656,{"slug":28,"title":29,"excerpt":30,"readTime":31,"publishedAt":32,"categorySlug":33,"categoryColor":34,"categoryLabel":35,"relevance":36},"gestion-livreurs-relation-coursiers","The relationship with delivery drivers: a key factor in quality.","How to establish good relationships with delivery drivers to improve the quality of your delivery service.","6 min","2025-12-15T00:00:00.000Z","operations","bg-feature-cyan","Operations",69.73646545410156,{"slug":38,"title":39,"excerpt":40,"readTime":11,"publishedAt":41,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":42},"relations-livreurs-independants-restaurant","Building good relationships with independent delivery drivers","Delivery drivers are the last link in your quality chain. A good relationship improves everything.","2026-03-03T00:00:00.000Z",64.46005249023438,{"slug":44,"title":45,"excerpt":46,"readTime":47,"publishedAt":48,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":49},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","10 min","2025-10-08T00:00:00.000Z",50.25821304321289,{"slug":51,"title":52,"excerpt":53,"readTime":54,"publishedAt":55,"categorySlug":56,"categoryColor":57,"categoryLabel":56,"relevance":58},"checklist-verifier-editeur-pos-tient-promesses-12-points","How to check if a POS editor keeps its promises: a 12-point checklist before signing","An operational checklist for auditing a restaurant solution vendor before signing: live demos of integrations, contactable references, status page, official stores, terms and conditions. Applicable to Fooderise as well as its competitors.","8 min","2026-04-20T00:00:00.000Z","tech","bg-indigo-600",49.771785736083984,{"slug":60,"title":61,"excerpt":62,"readTime":54,"publishedAt":63,"categorySlug":64,"categoryColor":65,"categoryLabel":66,"relevance":67},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",42.116756439208984,{"prev":69,"next":72},{"slug":70,"title":71},"chipotle-fast-casual-pionnier","Chipotle: The Inventor of Fast-Casual",{"slug":73,"title":74},"analyser-donnees-restaurant-livraison","Analyze your delivery data to make better decisions."]