[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-gestion-retours-remboursements-livraison":3,"blog-related-en-gestion-retours-remboursements-livraison":19,"blog-neighbors-en-gestion-retours-remboursements-livraison":70},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},898,280,"en","gestion-retours-remboursements-livraison","Managing returns and refunds in delivery: a complete guide","Refunds are inevitable. Here’s how to manage them intelligently to minimize losses.","Shipping refunds represent an average of 2 to 5% of revenue. Half of them are justified (actual errors), and the other half are contestable (customer abuse or platform errors).\n\nCategory 1 – Refunds justify: actual item missing, error on your part, objectively degraded quality. Accept them, correct the process and move on.\n\nCategory 2 – Contested Refunds: The customer is claiming an item that was in the package (you have the photo), the customer says the quality was bad without specific details, or the customer has a history of repeated complaints.\n\nTo dispute: gather your evidence (complete order photo, preparation time, staff testimony), submit the dispute via the partner portal, and follow the case file.\n\nMaintain a record of refunds: date, order, amount, reason, status (approved/disputed/recovered). This record gives you a clear overview of your refund rate and dispute performance.\n\nSet a goal: a repayment rate below 2% and a successful dispute rate above 50%. Beyond that, investigate the root causes.\n\nPlatforms have anti-fraud teams. Report repeat clients with evidence. Accounts with a history of abusive complaints are penalized.","7 min","2025-10-01T00:00:00.000Z","2026-05-15T08:59:31.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Shipping refunds represent an average of 2 to 5% of revenue. Half of them are justified (actual errors), and the other half are contestable (customer abuse or platform errors).\u003C/p>\n\u003Cp>Category 1 – Refunds justify: actual item missing, error on your part, objectively degraded quality. Accept them, correct the process and move on.\u003C/p>\n\u003Cp>Category 2 – Contested Refunds: The customer is claiming an item that was in the package (you have the photo), the customer says the quality was bad without specific details, or the customer has a history of repeated complaints.\u003C/p>\n\u003Cp>To dispute: gather your evidence (complete order photo, preparation time, staff testimony), submit the dispute via the partner portal, and follow the case file.\u003C/p>\n\u003Cp>Maintain a record of refunds: date, order, amount, reason, status (approved/disputed/recovered). This record gives you a clear overview of your refund rate and dispute performance.\u003C/p>\n\u003Cp>Set a goal: a repayment rate below 2% and a successful dispute rate above 50%. Beyond that, investigate the root causes.\u003C/p>\n\u003Cp>Platforms have anti-fraud teams. Report repeat clients with evidence. Accounts with a history of abusive complaints are penalized.\u003C/p>\n",[20,30,40,46,55,64],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","8 min","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",67.94602966308594,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":35,"categorySlug":36,"categoryColor":37,"categoryLabel":38,"relevance":39},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",65.85065460205078,{"slug":41,"title":42,"excerpt":43,"readTime":44,"publishedAt":35,"categorySlug":36,"categoryColor":37,"categoryLabel":38,"relevance":45},"integrer-glovo-restaurant-fonctionnement-commission-2026","Glovo restaurant 2026: how it works, how to integrate, commission, alternatives","Everything you need to know about Glovo for restaurants in 2026: how it works, how to integrate with Glovo, commission, dark kitchen, and alternatives according to your market (France, Spain, Italy).","9 min",61.81343078613281,{"slug":47,"title":48,"excerpt":49,"readTime":34,"publishedAt":50,"categorySlug":51,"categoryColor":52,"categoryLabel":53,"relevance":54},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","2025-10-08T00:00:00.000Z","livraison","bg-feature-green","Delivery",57.613922119140625,{"slug":56,"title":57,"excerpt":58,"readTime":34,"publishedAt":59,"categorySlug":60,"categoryColor":61,"categoryLabel":62,"relevance":63},"dark-kitchen-equipement-cuisine-livraison","Dark kitchen: how to equip your kitchen 100% delivery","Kitchen equipment, software, aggregator, packaging: a complete guide to equipping and launching a profitable dark kitchen in 2026.","2025-09-22T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",50.51620864868164,{"slug":65,"title":66,"excerpt":67,"readTime":44,"publishedAt":68,"categorySlug":60,"categoryColor":61,"categoryLabel":62,"relevance":69},"meilleures-integrations-pos-livraison-2026","Top POS integrations + delivery in 2026","Zelty and Uber Eats, Innovorder and Deliveroo, Lightspeed and Just Eat: discover the best POS + delivery platform combinations for your restaurant.","2025-09-28T00:00:00.000Z",49.45027542114258,{"prev":71,"next":74},{"slug":72,"title":73},"erreurs-emballage-livraison-eviter","The 5 packaging mistakes that ruin your deliveries",{"slug":75,"title":76},"cout-energie-restaurant-reduire","Energy bill: how to reduce your restaurant's consumption"]