[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-gestion-plaintes-clients-livraison":3,"blog-related-en-gestion-plaintes-clients-livraison":19,"blog-neighbors-en-gestion-plaintes-clients-livraison":68},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},895,277,"en","gestion-plaintes-clients-livraison","Turning customer complaints into loyalty opportunities","A complaining customer is a customer who gives you a chance to improve. Here’s how to take advantage of it.","Paradoxically, a dissatisfied customer who is well treated often becomes more loyal than a customer who has never had a problem. This is the \"paradox of service recovery\": the resolution of a problem creates an emotional bond.\n\nImmediately accuse the reception. A negative review will not receive a response for 48 hours, send the message \"we don't care.\" Respond within 24 hours, ideally within 4 hours.\n\nWe are sorry that your pizza arrived cold. This is ten times more effective than “We are sorry for your bad experience.”\n\nWe have modified our pizza packaging protocol.\n\nRule 4: Offer compensation where possible. You cannot offer a promo code directly on platforms, but you can invite the customer to recommend, promising special attention.\n\nIf 3 clients complain about the same problem in a week, it’s a systemic issue that requires structural correction, not just apologies.","6 min","2026-02-09T00:00:00.000Z","2026-05-15T08:59:31.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Paradoxically, a dissatisfied customer who is well treated often becomes more loyal than a customer who has never had a problem. This is the “paradox of service recovery”: the resolution of a problem creates an emotional bond.\u003C/p>\n\u003Cp>Immediately accuse the reception. A negative review will not receive a response for 48 hours, send the message “we don’t care.” Respond within 24 hours, ideally within 4 hours.\u003C/p>\n\u003Cp>We are sorry that your pizza arrived cold. This is ten times more effective than “We are sorry for your bad experience.”\u003C/p>\n\u003Cp>We have modified our pizza packaging protocol.\u003C/p>\n\u003Cp>Rule 4: Offer compensation where possible. You cannot offer a promo code directly on platforms, but you can invite the customer to recommend, promising special attention.\u003C/p>\n\u003Cp>If 3 clients complain about the same problem in a week, it’s a systemic issue that requires structural correction, not just apologies.\u003C/p>\n",[20,29,39,49,56,62],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":16,"categoryLabel":27,"relevance":28},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","9 min","2026-06-03T15:00:00.000Z","marketing","Marketing",56.85579299926758,{"slug":30,"title":31,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"otter-vs-fooderise-comparatif-detaille-2026","Otter (tryotter.com) vs Fooderise in 2026: a complete comparison, prices, features and commitment","Otter has 275,000 clients but also 24 months of engagement. Fooderise is no-commitment, GDPR compliant, and all-in-one. Which solution should you really choose?","14 min","2026-05-01T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",52.67756271362305,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":45,"categoryColor":46,"categoryLabel":47,"relevance":48},"avantages-qr-code-restaurant-guide-complet-2026","Advantages of QR codes in restaurants: a complete guide 2026 (menu, order, payment)","All the advantages of a QR code in a restaurant in 2026: digital menu, table ordering, payment, reservations, marketing. Encrypted benefits, limits and best practices.","10 min","2026-05-10T00:00:00.000Z","marketing-digital","bg-blue-500","Digital Marketing",46.90918731689453,{"slug":50,"title":51,"excerpt":52,"readTime":53,"publishedAt":54,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":55},"otter-avis-restaurateurs-guide-complet-2026","Otter reviews 2026: a complete guide for restaurateurs (features, prices, alternatives)","Detailed review of Otter (tryotter.com) in 2026: positioning, features, USD pricing model, 24-month commitment, and comparison with European alternatives.","8 min","2026-05-07T00:00:00.000Z",41.618988037109375,{"slug":57,"title":58,"excerpt":59,"readTime":60,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":61},"rushour-vs-fooderise-comparatif-complet-2026","RusHour vs Fooderise in 2026: Complete comparison, prices, features and reviews from restaurateurs","Detailed comparison between RusHour and Fooderise. Price, reliability, features, support, engagement. Why more and more restaurateurs are migrating.","13 min",36.75008010864258,{"slug":63,"title":64,"excerpt":65,"readTime":11,"publishedAt":66,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":67},"comment-repondre-avis-negatif-uber-eats","How to respond to a negative review on Uber Eats in 5 steps","A negative review can scare away 22% of your visitors. Discover our 5-step method for transforming a criticism into an opportunity for customer loyalty.","2026-03-06T00:00:00.000Z",35.09723663330078,{"prev":69,"next":72},{"slug":70,"title":71},"marche-petit-dejeuner-livraison-croissance","Breakfast delivery market: growth and opportunities",{"slug":73,"title":74},"optimisation-fiscale-restaurant-livraison","Tax optimization for restaurants delivering food"]