[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-gerer-commentaires-speciaux-commandes":3,"blog-related-en-gerer-commentaires-speciaux-commandes":19,"blog-neighbors-en-gerer-commentaires-speciaux-commandes":71},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},874,256,"en","gerer-commentaires-speciaux-commandes","Handling special comments in delivery orders","No mayonnaise, extra cheese, nut allergy... customer feedback requires rigorous management.","Special comments are becoming increasingly frequent in deliveries. Customers use the \"comment\" field to personalize their order, indicate allergies, or provide instructions.\n\nClassify the comments into 3 levels of criticality. Level 1 (Critical): allergies, intolerances. Level 2 (Important): recipe modifications (without sauce, without onion). Level 3 (Preference): \"well done,\" \"sauce on the side.\"\n\nAllergies must be treated with the utmost care. If a comment mentions an allergy, check EVERY ingredient and, if in doubt, contact the client via the platform before preparing.\n\nRecipe changes must be clearly communicated to the kitchen. Print the ticket with the modifications highlighted or use a color code on the KDS screen.\n\nPreferences are an extra effort that generates loyalty. A customer who asks for “well done” and receives their steak well done feels heard and appreciated.\n\nIf a request cannot be fulfilled (\"gluten-free\" for a classic pizza), it’s better to cancel the order with an explanatory message than to deliver an unsuitable dish.","5 min","2026-01-03T00:00:00.000Z","2026-05-15T08:59:28.000Z",5,"flux","bg-feature-cyan","Flux","\u003Cp>Special comments are becoming increasingly frequent in deliveries. Customers use the “comment” field to personalize their order, indicate allergies, or provide instructions.\u003C/p>\n\u003Cp>Classify the comments into 3 levels of criticality. Level 1 (Critical): allergies, intolerances. Level 2 (Important): recipe modifications (without sauce, without onion). Level 3 (Preference): “well done,” “sauce on the side.”\u003C/p>\n\u003Cp>Allergies must be treated with the utmost care. If a comment mentions an allergy, check EVERY ingredient and, if in doubt, contact the client via the platform before preparing.\u003C/p>\n\u003Cp>Recipe changes must be clearly communicated to the kitchen. Print the ticket with the modifications highlighted or use a color code on the KDS screen.\u003C/p>\n\u003Cp>Preferences are an extra effort that generates loyalty. A customer who asks for “well done” and receives their steak well done feels heard and appreciated.\u003C/p>\n\u003Cp>If a request cannot be fulfilled (“gluten-free” for a classic pizza), it’s better to cancel the order with an explanatory message than to deliver an unsuitable dish.\u003C/p>\n",[20,30,39,46,53,62],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"dark-kitchen-equipement-cuisine-livraison","Dark kitchen: how to equip your kitchen 100% delivery","Kitchen equipment, software, aggregator, packaging: a complete guide to equipping and launching a profitable dark kitchen in 2026.","10 min","2025-09-22T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",59.19723892211914,{"slug":31,"title":32,"excerpt":33,"readTime":24,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",51.74766540527344,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":45},"meilleures-integrations-pos-livraison-2026","Top POS integrations + delivery in 2026","Zelty and Uber Eats, Innovorder and Deliveroo, Lightspeed and Just Eat: discover the best POS + delivery platform combinations for your restaurant.","9 min","2025-09-28T00:00:00.000Z",49.70643615722656,{"slug":47,"title":48,"excerpt":49,"readTime":50,"publishedAt":51,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":52},"rushour-vs-fooderise-comparatif-complet-2026","RusHour vs Fooderise in 2026: Complete comparison, prices, features and reviews from restaurateurs","Detailed comparison between RusHour and Fooderise. Price, reliability, features, support, engagement. Why more and more restaurateurs are migrating.","13 min","2026-05-01T00:00:00.000Z",40.964752197265625,{"slug":54,"title":55,"excerpt":56,"readTime":43,"publishedAt":57,"categorySlug":58,"categoryColor":59,"categoryLabel":60,"relevance":61},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","2026-06-03T15:00:00.000Z","marketing","bg-feature-blue","Marketing",39.04249572753906,{"slug":63,"title":64,"excerpt":65,"readTime":66,"publishedAt":67,"categorySlug":68,"categoryColor":59,"categoryLabel":69,"relevance":70},"analyse-retours-clients-livraison","Transforming customer feedback into concrete improvements","Customer feedback is a goldmine of information. Here’s how to analyze it systematically.","6 min","2025-10-13T00:00:00.000Z","avis-clients","Client reviews",36.409881591796875,{"prev":72,"next":75},{"slug":73,"title":74},"loyer-restaurant-ratio","The effort rate: what is the maximum rent for your restaurant?",{"slug":76,"title":77},"hygiene-livraison-sac-scelle","Hygiene in delivery: the sealed bag and the hot chain."]