[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-gerer-avis-frauduleux-plateformes":3,"blog-related-en-gerer-avis-frauduleux-plateformes":19,"blog-neighbors-en-gerer-avis-frauduleux-plateformes":65},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},873,255,"en","gerer-avis-frauduleux-plateformes","How to identify and report fraudulent reviews on platforms","Fake reviews from competitors, repeat abusive clients: how to detect and have them removed.","Fake reviews are a scourge for honest restaurateurs. Whether they come from malicious competitors or abusive customers, they can seriously impact your rating and revenue.\n\nHow to identify them: a very detailed review from a \"customer\" who has never made a purchase, a one-star review without comment on the day a competitor opens, multiple negative reviews on the same day coming from recently created accounts.\n\nTo report on Uber Eats: go to the \"Reviews\" section of your dashboard, click on the specific review, select \"Report this review\" and choose the reason (fake review, inappropriate content, competitor).\n\nTo report on Deliveroo: contact the partner support by specifying the order number (or the lack of order) and the reasons for your report.\n\nProcessing time: 5 to 15 days. The platforms investigate each report. If the review is deemed fraudulent, it will be deleted and the rating recalculated.\n\nPrevention: maintain a high overall score (4.5+). The higher your score, the less impact a single individual review has on your average.","5 min","2026-01-11T00:00:00.000Z","2026-05-15T08:59:28.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Fake reviews are a scourge for honest restaurateurs. Whether they come from malicious competitors or abusive customers, they can seriously impact your rating and revenue.\u003C/p>\n\u003Cp>How to identify them: a very detailed review from a “customer” who has never made a purchase, a one-star review without comment on the day a competitor opens, multiple negative reviews on the same day coming from recently created accounts.\u003C/p>\n\u003Cp>To report on Uber Eats: go to the “Reviews” section of your dashboard, click on the specific review, select “Report this review” and choose the reason (fake review, inappropriate content, competitor).\u003C/p>\n\u003Cp>To report on Deliveroo: contact the partner support by specifying the order number (or the lack of order) and the reasons for your report.\u003C/p>\n\u003Cp>Processing time: 5 to 15 days. The platforms investigate each report. If the review is deemed fraudulent, it will be deleted and the rating recalculated.\u003C/p>\n\u003Cp>Prevention: maintain a high overall score (4.5+). The higher your score, the less impact a single individual review has on your average.\u003C/p>\n",[20,27,34,40,49,56],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"gerer-avis-faux-plateformes","How to identify and report fake reviews on platforms","Fake reviews (positive from competitors or maliciously negative) are a real problem. Here’s how to combat them.","6 min","2025-11-10T00:00:00.000Z",116.65135955810547,{"slug":28,"title":29,"excerpt":30,"readTime":31,"publishedAt":32,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":33},"signaler-faux-avis-deliveroo","How to report a fake review on Deliveroo and protect your reputation","Negative fake reviews are a scourge for restaurateurs on Deliveroo. This guide explains the reporting procedure, the expected delays and complementary actions to protect your rating.","8 min","2026-02-15T00:00:00.000Z",89.85333251953125,{"slug":35,"title":36,"excerpt":37,"readTime":24,"publishedAt":38,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":39},"reputation-en-ligne-proteger","Protect your online reputation against attacks","Malicious competitors, angry former employees, dishonest clients... How to protect your reputation.","2026-01-27T00:00:00.000Z",60.48464584350586,{"slug":41,"title":42,"excerpt":43,"readTime":11,"publishedAt":44,"categorySlug":45,"categoryColor":46,"categoryLabel":47,"relevance":48},"avis-faux-positifs-detection","Identify your competitors' fake positive reviews","Your competitor took 100 5-star reviews in one night? How to react.","2026-02-11T00:00:00.000Z","marketing-digital","bg-blue-500","Digital Marketing",45.77949523925781,{"slug":50,"title":51,"excerpt":52,"readTime":53,"publishedAt":54,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":55},"avis-google-restaurant-livraison","Why Google reviews are crucial for your delivery restaurant (and how to get more)","Uber Eats and Deliveroo have their own reviews, but Google reviews remain the number one trusted reference for French consumers. Here's why and how to optimize them for your delivery business.","7 min","2025-12-24T00:00:00.000Z",43.979801177978516,{"slug":57,"title":58,"excerpt":59,"readTime":11,"publishedAt":60,"categorySlug":61,"categoryColor":62,"categoryLabel":63,"relevance":64},"analyse-concurrence-restaurant-livraison","How to analyze your competitors on delivery platforms","Knowing your competitors allows you to differentiate yourself. Here's the method for analyzing them effectively.","2025-11-05T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",42.70565414428711,{"prev":66,"next":69},{"slug":67,"title":68},"tendances-livraison-2024-restaurateurs","Key delivery trends for restaurants in 2024",{"slug":70,"title":71},"influenceurs-food-collaboration","Working with Food Influencers: A Guide"]