[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-gerer-avis-faux-plateformes":3,"blog-related-en-gerer-avis-faux-plateformes":19,"blog-neighbors-en-gerer-avis-faux-plateformes":59},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},872,254,"en","gerer-avis-faux-plateformes","How to identify and report fake reviews on platforms","Fake reviews (positive from competitors or maliciously negative) are a real problem. Here’s how to combat them.","Fake reviews are more common than people realize. Competitors posting negative reviews, former employees seeking revenge, and customers using review blackmail to obtain refunds.\n\nSigns of a fake negative review: the account is recent and has only left few reviews, the description doesn't match your menu, the review is very long and emotional, or it mentions impossible details (a dish you don't serve).\n\nTo report a fake review on Uber Eats: go to \"Customer Comments\" > select the review > \"Report\". Describe why you believe the review is fraudulent with concrete evidence.\n\nOn Deliveroo: contact the partner support with the order number (if available) and explain the situation. Reviews without an associated order are more easily deleted.\n\nCreate a file: screenshots, dates, comparisons with your order tickets. The more you document your report, the more likely it is to succeed.\n\nThe best defense against fake reviews is a high volume of genuine positive reviews. If you have 300 4.5-star reviews, a 1-star fake review will have almost no impact on your rating.","6 min","2025-11-10T00:00:00.000Z","2026-05-15T08:59:28.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Fake reviews are more common than people realize. Competitors posting negative reviews, former employees seeking revenge, and customers using review blackmail to obtain refunds.\u003C/p>\n\u003Cp>Signs of a fake negative review: the account is recent and has only left few reviews, the description doesn’t match your menu, the review is very long and emotional, or it mentions impossible details (a dish you don’t serve).\u003C/p>\n\u003Cp>To report a fake review on Uber Eats: go to “Customer Comments” > select the review > “Report”. Describe why you believe the review is fraudulent with concrete evidence.\u003C/p>\n\u003Cp>On Deliveroo: contact the partner support with the order number (if available) and explain the situation. Reviews without an associated order are more easily deleted.\u003C/p>\n\u003Cp>Create a file: screenshots, dates, comparisons with your order tickets. The more you document your report, the more likely it is to succeed.\u003C/p>\n\u003Cp>The best defense against fake reviews is a high volume of genuine positive reviews. If you have 300 4.5-star reviews, a 1-star fake review will have almost no impact on your rating.\u003C/p>\n",[20,27,34,40,46,53],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"gerer-avis-frauduleux-plateformes","How to identify and report fraudulent reviews on platforms","Fake reviews from competitors, repeat abusive clients: how to detect and have them removed.","5 min","2026-01-11T00:00:00.000Z",86.4544906616211,{"slug":28,"title":29,"excerpt":30,"readTime":31,"publishedAt":32,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":33},"signaler-faux-avis-deliveroo","How to report a fake review on Deliveroo and protect your reputation","Negative fake reviews are a scourge for restaurateurs on Deliveroo. This guide explains the reporting procedure, the expected delays and complementary actions to protect your rating.","8 min","2026-02-15T00:00:00.000Z",81.36560821533203,{"slug":35,"title":36,"excerpt":37,"readTime":11,"publishedAt":38,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":39},"repondre-avis-5-etoiles-uber-eats","How to respond to 5-star reviews on Uber Eats to retain your customers","Responding to positive reviews on Uber Eats is not a waste of time: it’s an opportunity for customer loyalty. Here’s how to turn every 5 stars into a regular customer with personalized and effective responses.","2025-10-25T00:00:00.000Z",55.240623474121094,{"slug":41,"title":42,"excerpt":43,"readTime":11,"publishedAt":44,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":45},"taux-reponse-avis-clients-ideal","What is the ideal response rate to customer reviews for a delivery restaurant?","Should you respond to 100% of reviews or focus on the negative ones? Data shows that a response rate of 80-90% is optimal for delivery restaurants. Explanations and strategies.","2026-03-04T00:00:00.000Z",53.6402702331543,{"slug":47,"title":48,"excerpt":49,"readTime":50,"publishedAt":51,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":52},"avis-google-restaurant-livraison","Why Google reviews are crucial for your delivery restaurant (and how to get more)","Uber Eats and Deliveroo have their own reviews, but Google reviews remain the number one trusted reference for French consumers. Here's why and how to optimize them for your delivery business.","7 min","2025-12-24T00:00:00.000Z",53.02285385131836,{"slug":54,"title":55,"excerpt":56,"readTime":11,"publishedAt":57,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":58},"repondre-avis-positifs-fideliser-clients","Responding to positive reviews: an underutilized loyalty strategy","Why and how to respond to positive reviews to strengthen customer relationships and encourage repeat orders.","2025-10-20T00:00:00.000Z",52.570777893066406,{"prev":60,"next":63},{"slug":61,"title":62},"negocier-contrat-plateforme-livraison","Negotiating your contract with delivery platforms",{"slug":64,"title":65},"fidelite-reconnaissance-faciale-chine","Payment by smile: the Chinese example"]