Train your team on best practices for delivery.

Delivery is a different profession than dining room service. Your team must understand the specific challenges: monitored preparation times, careful packaging, multi-platform management, and the impact of errors on reviews and rankings.

Create a simple and visual procedure guide. For each dish, detail the expected packaging with photos: what container, how to arrange the elements, or place the sauce, how to close the bag. Display these cards in the packaging area.

Train on tablet management. Each team member must know how to accept an order, mark it as ready, manage stock shortages, and contact support. An employee who doesn’t know how to use the tablet is a bottleneck during rush hours.

Implement a quality control before each shipment. A final look at the order before handing it over to the delivery person: are all the items present? Are the sauces included? Is the bag securely closed? This 10-second check avoids 90% of complaints.

Organize simulation sessions. Simulate rushes with a high volume of orders and observe bottlenecks. It’s through practice that we improve reflexes and collective effectiveness.