[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-fideliser-clients-livraison-restaurant":3,"blog-related-en-fideliser-clients-livraison-restaurant":19,"blog-neighbors-en-fideliser-clients-livraison-restaurant":75},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},849,231,"en","fideliser-clients-livraison-restaurant","How to retain your clients in delivery without a loyalty program","On platforms, you do not have access to customer data. Here are alternative strategies for building loyalty.","Customer retention through delivery is a unique challenge: you never see your clients and the platforms control the relationship. Yet, simple strategies allow you to create a lasting bond.\n\nAdd a personalized word to each order. A simple \"Thank you for your order! Enjoy your meal from the entire team\" on a small card makes all the difference. It’s unexpected and memorable.\n\nAdd a little extra, unannounced: a homemade cookie, a complimentary drink, a sample of a new dish. This gesture generates spontaneous positive reviews and encourages recommendations.\n\nMaintain consistent quality. The first reason a client doesn't recommend something isn't the price, it's inconsistency. If a dish is excellent only about half the time, the client won't take the risk anymore.\n\nRespond to all feedback, positive or negative. A customer who leaves a positive review and receives a personalized response feels valued and will more easily recommend.\n\nCreate signature dishes that are unique to your establishment. A customer who wants *that* specific burger won't go to the competition. Uniqueness is the best tool for customer loyalty.","5 min","2025-09-24T00:00:00.000Z","2026-05-15T08:59:24.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Customer retention through delivery is a unique challenge: you never see your clients and the platforms control the relationship. Yet, simple strategies allow you to create a lasting bond.\u003C/p>\n\u003Cp>Add a personalized word to each order. A simple “Thank you for your order! Enjoy your meal from the entire team” on a small card makes all the difference. It’s unexpected and memorable.\u003C/p>\n\u003Cp>Add a little extra, unannounced: a homemade cookie, a complimentary drink, a sample of a new dish. This gesture generates spontaneous positive reviews and encourages recommendations.\u003C/p>\n\u003Cp>Maintain consistent quality. The first reason a client doesn’t recommend something isn’t the price, it’s inconsistency. If a dish is excellent only about half the time, the client won’t take the risk anymore.\u003C/p>\n\u003Cp>Respond to all feedback, positive or negative. A customer who leaves a positive review and receives a personalized response feels valued and will more easily recommend.\u003C/p>\n\u003Cp>Create signature dishes that are unique to your establishment. A customer who wants \u003Cem>that\u003C/em> specific burger won’t go to the competition. Uniqueness is the best tool for customer loyalty.\u003C/p>\n",[20,29,39,48,55,65],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":16,"categoryLabel":27,"relevance":28},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","9 min","2026-06-03T15:00:00.000Z","marketing","Marketing",130.53118896484375,{"slug":30,"title":31,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",90.63780975341795,{"slug":40,"title":41,"excerpt":42,"readTime":24,"publishedAt":43,"categorySlug":44,"categoryColor":45,"categoryLabel":46,"relevance":47},"rgpd-donnees-clients-restaurant-livraison-2026","GDPR and customer data in delivery: what a restaurateur needs to know in 2026","Customer data, accommodation, non-EU transfers, subcontractors: the GDPR guide for restaurants that manage delivery and direct ordering.","2026-06-02T21:00:00.000Z","conformite","bg-red-500","Compliance",88.03855895996094,{"slug":49,"title":50,"excerpt":51,"readTime":52,"publishedAt":53,"categorySlug":44,"categoryColor":45,"categoryLabel":46,"relevance":54},"mentions-legales-obligatoires-prestataire-restaurant-france","Mandatory legal notices for a B2B SaaS provider in France (LCEN 2004)","What are the 9 elements a commercial website must display to be legal in France, and why their absence is a warning sign for any restaurateur about to sign a contract?","6 min","2026-05-13T00:00:00.000Z",85.969482421875,{"slug":56,"title":57,"excerpt":58,"readTime":59,"publishedAt":60,"categorySlug":61,"categoryColor":62,"categoryLabel":63,"relevance":64},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","8 min","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",85.20263671875,{"slug":66,"title":67,"excerpt":68,"readTime":69,"publishedAt":70,"categorySlug":71,"categoryColor":72,"categoryLabel":73,"relevance":74},"choisir-solution-gestion-restaurant-criteres-objectifs-2026","Choosing a restaurant management solution in 2026: 10 objective criteria to decide (without marketing)","A neutral guide for evaluating order management platforms, aggregators, and POS systems: public pricing, SLAs, real integrations, support, compliance. Applicable to any solution on the market.","12 min","2026-04-20T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",80.04547119140625,{"prev":76,"next":79},{"slug":77,"title":78},"sourcing-local-restaurant-livraison","Local sourcing for your restaurant delivery",{"slug":80,"title":81},"generateur-menu-ia","Generative AI to create your menus and recipes"]