[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-eviter-fraude-client-livraison":3,"blog-related-en-eviter-fraude-client-livraison":19,"blog-neighbors-en-eviter-fraude-client-livraison":69},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},841,223,"en","eviter-fraude-client-livraison","Protecting against customer fraud in delivery","Some clients abuse the reimbursement system. Here’s how to identify and prevent fraud.","Customer fraud is a growing problem in delivery. Some customers order, eat, and then claim a refund for \"missing item\" or \"poor quality.\" Platforms often give them the refund automatically.\n\nWarning signs: a customer who complains with every order, complaints about specific items (the most expensive ones), vague descriptions (\"everything was bad\"), and different addresses with each order.\n\nPrevention begins with documentation. Photograph each order before closing. Use security-labeled bags. Note the preparation and delivery times.\n\nReport suspicious customers to the platforms. Uber Eats and Deliveroo have anti-fraud teams. If a customer files 3 complaints in a month, they are likely fraudulent.\n\nSystematically challenge suspicious refunds. Even if the success rate is only 50%, contesting sends a signal to platforms that you are vigilant, and fraud detection algorithms take this into account.\n\nAs a last resort, you can block a customer on certain platforms. Contact your account manager with proof of repeated fraud so he can be excluded from your restaurant.","6 min","2026-01-18T00:00:00.000Z","2026-05-15T08:59:23.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Customer fraud is a growing problem in delivery. Some customers order, eat, and then claim a refund for “missing item” or “poor quality.” Platforms often give them the refund automatically.\u003C/p>\n\u003Cp>Warning signs: a customer who complains with every order, complaints about specific items (the most expensive ones), vague descriptions (“everything was bad”), and different addresses with each order.\u003C/p>\n\u003Cp>Prevention begins with documentation. Photograph each order before closing. Use security-labeled bags. Note the preparation and delivery times.\u003C/p>\n\u003Cp>Report suspicious customers to the platforms. Uber Eats and Deliveroo have anti-fraud teams. If a customer files 3 complaints in a month, they are likely fraudulent.\u003C/p>\n\u003Cp>Systematically challenge suspicious refunds. Even if the success rate is only 50%, contesting sends a signal to platforms that you are vigilant, and fraud detection algorithms take this into account.\u003C/p>\n\u003Cp>As a last resort, you can block a customer on certain platforms. Contact your account manager with proof of repeated fraud so he can be excluded from your restaurant.\u003C/p>\n",[20,30,39,45,54,63],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"meilleur-kassesystem-restaurant-allemagne-danemark-comparatif-2026","Best restaurant POS system: complete guide Germany and Denmark 2026","Comparative analysis of the best point-of-sale systems for restaurants in Germany, the best point-of-sale systems for restaurants in Denmark, integrations for delivery and compatibility with TSE/SAFT-T.","12 min","2026-05-10T00:00:00.000Z","caisse","bg-indigo-600","Cash",73.61210632324219,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":25,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","plateformes","bg-primary","Platforms",60.7270622253418,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":25,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":44},"integrer-glovo-restaurant-fonctionnement-commission-2026","Glovo restaurant 2026: how it works, how to integrate, commission, alternatives","Everything you need to know about Glovo for restaurants in 2026: how it works, how to integrate with Glovo, commission, dark kitchen, and alternatives according to your market (France, Spain, Italy).","9 min",53.528892517089844,{"slug":46,"title":47,"excerpt":48,"readTime":43,"publishedAt":49,"categorySlug":50,"categoryColor":51,"categoryLabel":52,"relevance":53},"meilleures-integrations-pos-livraison-2026","Top POS integrations + delivery in 2026","Zelty and Uber Eats, Innovorder and Deliveroo, Lightspeed and Just Eat: discover the best POS + delivery platform combinations for your restaurant.","2025-09-28T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",51.89940643310547,{"slug":55,"title":56,"excerpt":57,"readTime":58,"publishedAt":25,"categorySlug":59,"categoryColor":60,"categoryLabel":61,"relevance":62},"haccp-pour-les-nuls-guide-complet-restaurant-2026","HACCP for Dummies: A Complete Guide for Restaurants in 2026 (method, principles, controls, connected solutions)","HACCP Explained Simply for Restaurateurs: 7 Principles, Practical Implementation, Mandatory Records, Deep-Fat Fryers, Connected Thermometers, Preparing a Sanitary Control for 2026.","14 min","reglementation","bg-amber-600","Regulation",51.26654052734375,{"slug":64,"title":65,"excerpt":66,"readTime":34,"publishedAt":67,"categorySlug":50,"categoryColor":51,"categoryLabel":52,"relevance":68},"dark-kitchen-equipement-cuisine-livraison","Dark kitchen: how to equip your kitchen 100% delivery","Kitchen equipment, software, aggregator, packaging: a complete guide to equipping and launching a profitable dark kitchen in 2026.","2025-09-22T00:00:00.000Z",50.685546875,{"prev":70,"next":73},{"slug":71,"title":72},"petit-dejeuner-livraison-nouveau-creneau","Breakfast delivery: a slot to conquer",{"slug":74,"title":75},"allergenes-livraison-gestion-risques","Managing allergens in delivery: protecting your clients and your business"]