[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-erreurs-courantes-restaurateurs-livraison":3,"blog-related-en-erreurs-courantes-restaurateurs-livraison":19,"blog-neighbors-en-erreurs-courantes-restaurateurs-livraison":68},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},834,215,"en","erreurs-courantes-restaurateurs-livraison","The 10 most common mistakes made by restaurant delivery owners","From pricing to review management, here are the most costly mistakes and how to avoid them.","After having accompanied hundreds of restaurateurs, we have identified the 10 most frequent and most costly errors in the management of delivery.\n\nError 1: Do not adjust prices for delivery. The 25-30% commission must be integrated into your delivery prices. Do not offer the same prices as in the room.\n\nError 2: Ignore negative reviews. Every review without a response is a negative signal for future clients AND for the platform's algorithm.\n\nError 3: Accept all orders, even during rush. The quality of an order delivered late penalizes more than the refusal of that order.\n\nError 4: Do not photograph the orders before packaging. This is your only proof in case of a refund dispute.\n\nError 5: Suggest an identical menu in the dining room and delivery. Some dishes don't travel well (soft fries, melted ice cream). Adapt your offer.\n\nError 6: Underestimating packaging costs. Packaging represents 5 to 8% of the selling price. Include them in your profitability calculation.\n\nError 7: Do not train your team on delivery. Delivery preparation requires different reflexes than the office (packaging, verification, labeling).\n\nError 8: Having irregular opening hours. Platforms penalize restaurants that close without notice or frequently change their hours.\n\nError 9: Do not analyze your data. Each platform provides detailed statistics. Do not consult them, it's like driving with your eyes closed.\n\nError 10: Working alone. Joining a community like FluxResto allows you to learn from the experiences of others and avoid costly mistakes.","7 min","2026-01-22T00:00:00.000Z","2026-05-15T08:59:22.000Z",8,"general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.","\u003Cp>After having accompanied hundreds of restaurateurs, we have identified the 10 most frequent and most costly errors in the management of delivery.\u003C/p>\n\u003Cp>Error 1: Do not adjust prices for delivery. The 25-30% commission must be integrated into your delivery prices. Do not offer the same prices as in the room.\u003C/p>\n\u003Cp>Error 2: Ignore negative reviews. Every review without a response is a negative signal for future clients AND for the platform’s algorithm.\u003C/p>\n\u003Cp>Error 3: Accept all orders, even during rush. The quality of an order delivered late penalizes more than the refusal of that order.\u003C/p>\n\u003Cp>Error 4: Do not photograph the orders before packaging. This is your only proof in case of a refund dispute.\u003C/p>\n\u003Cp>Error 5: Suggest an identical menu in the dining room and delivery. Some dishes don’t travel well (soft fries, melted ice cream). Adapt your offer.\u003C/p>\n\u003Cp>Error 6: Underestimating packaging costs. Packaging represents 5 to 8% of the selling price. Include them in your profitability calculation.\u003C/p>\n\u003Cp>Error 7: Do not train your team on delivery. Delivery preparation requires different reflexes than the office (packaging, verification, labeling).\u003C/p>\n\u003Cp>Error 8: Having irregular opening hours. Platforms penalize restaurants that close without notice or frequently change their hours.\u003C/p>\n\u003Cp>Error 9: Do not analyze your data. Each platform provides detailed statistics. Do not consult them, it’s like driving with your eyes closed.\u003C/p>\n\u003Cp>Error 10: Working alone. Joining a community like FluxResto allows you to learn from the experiences of others and avoid costly mistakes.\u003C/p>\n",[20,30,39,49,56,62],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"signaler-faux-avis-deliveroo","How to report a fake review on Deliveroo and protect your reputation","Negative fake reviews are a scourge for restaurateurs on Deliveroo. This guide explains the reporting procedure, the expected delays and complementary actions to protect your rating.","8 min","2026-02-15T00:00:00.000Z","avis-clients","bg-feature-blue","Client reviews",72.34754943847656,{"slug":31,"title":8,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"erreurs-courantes-restaurateurs-plateformes","Avoid these classic pitfalls that cost restaurateurs starting on delivery platforms dearly.","9 min","2026-02-22T00:00:00.000Z","strategie","bg-feature-orange","Strategy",67.77234649658203,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":45,"categoryColor":46,"categoryLabel":47,"relevance":48},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",66.27005004882812,{"slug":50,"title":51,"excerpt":52,"readTime":53,"publishedAt":54,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":55},"meilleurs-logiciels-caisse-restaurant-2026","The 10 best restaurant POS software in 2026","Zelty, Innovorder, Popina, Cashpad, SumUp, Lightspeed, L'Addition, Square, Tactill, Zettle: A complete comparison of restaurant POS software for 2026.","12 min","2025-12-11T00:00:00.000Z",65.71337890625,{"slug":57,"title":58,"excerpt":59,"readTime":33,"publishedAt":60,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":61},"meilleures-integrations-pos-livraison-2026","Top POS integrations + delivery in 2026","Zelty and Uber Eats, Innovorder and Deliveroo, Lightspeed and Just Eat: discover the best POS + delivery platform combinations for your restaurant.","2025-09-28T00:00:00.000Z",62.53886032104492,{"slug":63,"title":64,"excerpt":65,"readTime":43,"publishedAt":66,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":67},"dark-kitchen-equipement-cuisine-livraison","Dark kitchen: how to equip your kitchen 100% delivery","Kitchen equipment, software, aggregator, packaging: a complete guide to equipping and launching a profitable dark kitchen in 2026.","2025-09-22T00:00:00.000Z",60.81124496459961,{"prev":69,"next":72},{"slug":70,"title":71},"reduire-taux-annulation-commandes","Reduce your order cancellation rate on platforms",{"slug":73,"title":74},"arret-maladie-controle-patronal","Frequent sick leave: medical review"]