[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-erreurs-contestation-eviter":3,"blog-related-en-erreurs-contestation-eviter":19,"blog-neighbors-en-erreurs-contestation-eviter":73},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},833,214,"en","erreurs-contestation-eviter","Errors to avoid during disputes on platforms","Challenging without a method reduces your chances of success. Here are the most common mistakes.","Challenging reimbursement and rating claims is an art. Methodological errors drastically reduce your chances of success. Avoid these pitfalls.\n\nError 1: contesting too late. Platforms have objection deadlines (generally 7 days). After this deadline, your objection will be automatically rejected. Object within 48 hours.\n\nError 2: challenging without proof. \"The client is lying\" is not proof. A dated photo of the complete order, a receipt, a preparation log — these are proof.\n\nError 3: to be aggressive in the complaint message. The tone must be factual and professional. Emotional or accusatory messages are counterproductive.\n\nError 4: Always challenge EVERYTHING. If you challenge 100% of the reimbursements, the platforms will categorize you as a “compulsive challenger” and your future challenges will be treated with skepticism.\n\nError 5: Do not ignore complaints. Submit the complaint AND note the date in a log. Follow up after 7 business days if you do not receive a response. Persistence pays off.","5 min","2026-01-03T00:00:00.000Z","2026-05-15T08:59:22.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Challenging reimbursement and rating claims is an art. Methodological errors drastically reduce your chances of success. Avoid these pitfalls.\u003C/p>\n\u003Cp>Error 1: contesting too late. Platforms have objection deadlines (generally 7 days). After this deadline, your objection will be automatically rejected. Object within 48 hours.\u003C/p>\n\u003Cp>Error 2: challenging without proof. “The client is lying” is not proof. A dated photo of the complete order, a receipt, a preparation log — these are proof.\u003C/p>\n\u003Cp>Error 3: to be aggressive in the complaint message. The tone must be factual and professional. Emotional or accusatory messages are counterproductive.\u003C/p>\n\u003Cp>Error 4: Always challenge EVERYTHING. If you challenge 100% of the reimbursements, the platforms will categorize you as a “compulsive challenger” and your future challenges will be treated with skepticism.\u003C/p>\n\u003Cp>Error 5: Do not ignore complaints. Submit the complaint AND note the date in a log. Follow up after 7 business days if you do not receive a response. Persistence pays off.\u003C/p>\n",[20,30,39,49,58,68],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"reduire-erreurs-preparation-commandes-livraison-2026","Reduce order preparation errors in delivery by 2026","Missing ingredient, bad modifier, forgotten allergen: preparation errors cost disputes and notes. The method to reduce them.","8 min","2026-06-03T03:00:00.000Z","operations","bg-feature-cyan","Operations",75.29206848144531,{"slug":31,"title":32,"excerpt":33,"readTime":24,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",72.7655258178711,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":45,"categoryColor":46,"categoryLabel":47,"relevance":48},"erreurs-courantes-restaurateurs-plateformes","The 10 most common mistakes made by restaurant delivery owners","Avoid these classic pitfalls that cost restaurateurs starting on delivery platforms dearly.","9 min","2026-02-22T00:00:00.000Z","strategie","bg-feature-orange","Strategy",67.35570526123047,{"slug":50,"title":41,"excerpt":51,"readTime":52,"publishedAt":53,"categorySlug":54,"categoryColor":55,"categoryLabel":56,"relevance":57},"erreurs-courantes-restaurateurs-livraison","From pricing to review management, here are the most costly mistakes and how to avoid them.","7 min","2026-01-22T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",64.8504867553711,{"slug":59,"title":60,"excerpt":61,"readTime":62,"publishedAt":63,"categorySlug":64,"categoryColor":65,"categoryLabel":66,"relevance":67},"migrer-rushour-keytchens-otter-fooderise-guide-2026","Migrating from RusHour, Keytchens, or Otter to Fooderise: The Complete Guide 2026","You are leaving RusHour, Keytchens or Otter? Step-by-step method to migrate your platforms, menus and data without interrupting service.","11 min","2026-06-07T03:00:00.000Z","plateformes","bg-primary","Platforms",63.76072311401367,{"slug":69,"title":41,"excerpt":70,"readTime":52,"publishedAt":71,"categorySlug":54,"categoryColor":55,"categoryLabel":56,"relevance":72},"erreurs-frequentes-restaurateurs-livraison","These mistakes are costly and easy to avoid. Make sure you don't make any.","2025-11-25T00:00:00.000Z",59.9409294128418,{"prev":74,"next":77},{"slug":75,"title":76},"loyer-restaurant-ratio","The effort rate: what is the maximum rent for your restaurant?",{"slug":78,"title":79},"hygiene-livraison-sac-scelle","Hygiene in delivery: the sealed bag and the hot chain."]