[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-contester-remboursement-deliveroo-guide-complet":3,"blog-related-en-contester-remboursement-deliveroo-guide-complet":19,"blog-neighbors-en-contester-remboursement-deliveroo-guide-complet":72},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},752,133,"en","contester-remboursement-deliveroo-guide-complet","Complete guide: contesting a fraudulent refund on Deliveroo","Deliveroo automatically refunds orders without verification. Here’s the complete procedure to get your money back.","Each month, thousands of restaurateurs lose money due to automatic refunds that are not justified on Deliveroo. The platform prioritizes immediate customer satisfaction, often at the detriment of the restaurateur.\n\nThe problem: when a customer claims a refund for “missing item” or “poor quality,” Deliveroo often processes it automatically. The amount is directly debited from your account without giving you the opportunity to defend yourself.\n\nTo contest effectively, you must build a solid file. Systematically photograph each order before sealing it. Note the preparation time and the delivery time. Keep the receipts.\n\nGo to the Partner Portal Deliveroo, section \"Orders\". Identify the disputed order and click on \"Report a problem\". Select \"Refund Dispute\" and attach all your evidence.\n\nOrder #12345 has been prepared according to the request. Attached photo shows all items before packaging. The order was handed over to the delivery driver at 12:34.\n\nThe processing time is generally 5 to 10 business days. If you haven't received a response, follow up. According to our experience, 60 to 70% of well-documented disputes result in a refund in favor of the restaurateur.\n\nPro tip: keep a record of all your disputes. If you notice patterns (the same client repeatedly claiming, the same delivery driver associated with problems), report it specifically to the platform.","8 min","2026-02-03T00:00:00.000Z","2026-05-15T08:59:09.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Each month, thousands of restaurateurs lose money due to automatic refunds that are not justified on Deliveroo. The platform prioritizes immediate customer satisfaction, often at the detriment of the restaurateur.\u003C/p>\n\u003Cp>The problem: when a customer claims a refund for “missing item” or “poor quality,” Deliveroo often processes it automatically. The amount is directly debited from your account without giving you the opportunity to defend yourself.\u003C/p>\n\u003Cp>To contest effectively, you must build a solid file. Systematically photograph each order before sealing it. Note the preparation time and the delivery time. Keep the receipts.\u003C/p>\n\u003Cp>Go to the Partner Portal Deliveroo, section “Orders”. Identify the disputed order and click on “Report a problem”. Select “Refund Dispute” and attach all your evidence.\u003C/p>\n\u003Cp>Order #12345 has been prepared according to the request. Attached photo shows all items before packaging. The order was handed over to the delivery driver at 12:34.\u003C/p>\n\u003Cp>The processing time is generally 5 to 10 business days. If you haven’t received a response, follow up. According to our experience, 60 to 70% of well-documented disputes result in a refund in favor of the restaurateur.\u003C/p>\n\u003Cp>Pro tip: keep a record of all your disputes. If you notice patterns (the same client repeatedly claiming, the same delivery driver associated with problems), report it specifically to the platform.\u003C/p>\n",[20,29,39,49,56,63],{"slug":21,"title":22,"excerpt":23,"readTime":11,"publishedAt":24,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":28},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",86.3251953125,{"slug":30,"title":31,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"commission-deliveroo-restaurant-france-pourcentage-2026","Commission Deliveroo restaurant France 2026 : exact percentage, hidden fees, how to reduce","Everything about the Deliveroo commission in France for restaurants in 2026: percentage per plan (Lite, Plus, Premium), hidden fees, numbered examples and strategies to reduce it.","11 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",66.46468353271484,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":45,"categoryColor":46,"categoryLabel":47,"relevance":48},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","10 min","2025-10-08T00:00:00.000Z","livraison","bg-feature-green","Delivery",65.14832305908203,{"slug":50,"title":51,"excerpt":52,"readTime":53,"publishedAt":54,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":55},"gestion-retours-remboursements-livraison","Managing returns and refunds in delivery: a complete guide","Refunds are inevitable. Here’s how to manage them intelligently to minimize losses.","7 min","2025-10-01T00:00:00.000Z",53.42306137084961,{"slug":57,"title":58,"excerpt":59,"readTime":60,"publishedAt":61,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":62},"frais-de-service-plateformes-livraison-decryptage-2026","Decipher all the fees of delivery platforms in 2026","Commission, service fees, marketing fees, payment fees: a complete breakdown of fees charged by delivery platforms.","9 min","2026-06-04T03:00:00.000Z",52.697383880615234,{"slug":64,"title":65,"excerpt":66,"readTime":60,"publishedAt":67,"categorySlug":68,"categoryColor":69,"categoryLabel":70,"relevance":71},"templates-reponse-avis-negatif-pizza","Response templates for negative reviews for pizzeria: 10 ready-to-use models","Overcooked, late delivery, cold pizza: typical negative reviews of a pizzeria and how to respond professionally. 10 customizable templates to win back your dissatisfied customers.","2026-02-06T00:00:00.000Z","avis-clients","bg-feature-blue","Client reviews",52.153526306152344,{"prev":73,"next":76},{"slug":74,"title":75},"michel-et-augustin-aventure","Michel and Augustin: the troublemakers of taste",{"slug":77,"title":78},"controle-urssaf-restauration","URSSAF Control: Hidden Employment and Frequent Errors"]