[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-contester-penalite-retard-uber-eats":3,"blog-related-en-contester-penalite-retard-uber-eats":19,"blog-neighbors-en-contester-penalite-retard-uber-eats":70},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},751,132,"en","contester-penalite-retard-uber-eats","Disputing an unjustified late fee on Uber Eats","Uber Eats penalizes delays, but sometimes the delay is not your fault. Here's how to dispute it.","Uber Eats closely monitors your preparation times. If you regularly exceed your estimates, your score decreases and your visibility diminishes. However, not all delays are your responsibility.\n\nThe delivery driver arrives late to pick up the order. The order was ready on time, but the driver took 15 minutes to arrive. Document the time the order was ready (photo with timestamp).\n\nCase 2: The tablet crashed or the internet connection was unstable. Immediately report technical issues to support. Delays due to technical issues are generally excused.\n\nCase 3: a complex order with many customizations. Platforms don't account for the complexity. If certain combinations take longer, adjust your preparation times by category.\n\nTo dispute: go to the Uber Eats dashboard > \"Operations\" section > identify penalized orders > contact support with your evidence.\n\nPrevention: slightly overestimate your preparation times (add a 3-5 minute buffer). A customer who receives their order ahead of schedule is more satisfied than a customer who experiences a delay.","5 min","2025-09-22T00:00:00.000Z","2026-05-15T08:59:09.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Uber Eats closely monitors your preparation times. If you regularly exceed your estimates, your score decreases and your visibility diminishes. However, not all delays are your responsibility.\u003C/p>\n\u003Cp>The delivery driver arrives late to pick up the order. The order was ready on time, but the driver took 15 minutes to arrive. Document the time the order was ready (photo with timestamp).\u003C/p>\n\u003Cp>Case 2: The tablet crashed or the internet connection was unstable. Immediately report technical issues to support. Delays due to technical issues are generally excused.\u003C/p>\n\u003Cp>Case 3: a complex order with many customizations. Platforms don’t account for the complexity. If certain combinations take longer, adjust your preparation times by category.\u003C/p>\n\u003Cp>To dispute: go to the Uber Eats dashboard > “Operations” section > identify penalized orders > contact support with your evidence.\u003C/p>\n\u003Cp>Prevention: slightly overestimate your preparation times (add a 3-5 minute buffer). A customer who receives their order ahead of schedule is more satisfied than a customer who experiences a delay.\u003C/p>\n",[20,30,40,47,54,63],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"fondateur-victime-linkedin-marketing-plainte-startup","The victim-founder of LinkedIn: when public complaint replaces execution","Identical posts, a vague betrayal, a call to DMs. This phenomenon is invading LinkedIn and deserves to be named for what it is: a marketing strategy that exploits the network's sympathy without offering anything real.","10 min","2026-05-04T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",60.53714370727539,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":35,"categorySlug":36,"categoryColor":37,"categoryLabel":38,"relevance":39},"mentions-legales-obligatoires-prestataire-restaurant-france","Mandatory legal notices for a B2B SaaS provider in France (LCEN 2004)","What are the 9 elements a commercial website must display to be legal in France, and why their absence is a warning sign for any restaurateur about to sign a contract?","6 min","2026-05-13T00:00:00.000Z","conformite","bg-red-500","Compliance",59.66692352294922,{"slug":41,"title":42,"excerpt":43,"readTime":44,"publishedAt":45,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":46},"keytchens-vs-fooderise-comparatif-complet-2026","Kitchens vs Fooderise 2026: A complete comparison based on 10 criteria","Price, features, stability, mobile app, support, terms: objective comparison between Keytchens and Fooderise to help restaurateurs choose.","14 min","2026-04-15T00:00:00.000Z",52.75300979614258,{"slug":48,"title":49,"excerpt":50,"readTime":51,"publishedAt":52,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":53},"deliview-fr-code-ia-emergent-site-ouvert-ferme-instable-2026","Deliview.fr: What a restaurateur can check publicly before signing with a recent SaaS editor","Before entrusting your orders and payments to a young software publisher like Deliview.fr, several public information allows to assess the operational maturity level. Here is the reading grid, without jargon.","11 min","2026-05-02T00:00:00.000Z",51.555335998535156,{"slug":55,"title":56,"excerpt":57,"readTime":51,"publishedAt":58,"categorySlug":59,"categoryColor":60,"categoryLabel":61,"relevance":62},"commission-deliveroo-restaurant-france-pourcentage-2026","Commission Deliveroo restaurant France 2026 : exact percentage, hidden fees, how to reduce","Everything about the Deliveroo commission in France for restaurants in 2026: percentage per plan (Lite, Plus, Premium), hidden fees, numbered examples and strategies to reduce it.","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",50.322349548339844,{"slug":64,"title":65,"excerpt":66,"readTime":67,"publishedAt":68,"categorySlug":59,"categoryColor":60,"categoryLabel":61,"relevance":69},"fooderise-vs-rushour-keytchens-otter-comparatif-2026","Fooderise vs RusHour vs Keytchens vs Otter: a complete comparison 2026","Price, scope of functions, commitment, GDPR, support: objective comparison of the four order management delivery solutions for restaurants in 2026.","13 min","2026-06-07T09:00:00.000Z",49.94231414794922,{"prev":71,"next":74},{"slug":72,"title":73},"promotions-efficaces-plateformes-livraison","Creating effective promotions on Uber Eats and Deliveroo",{"slug":75,"title":76},"avis-google-achat-danger","Buying Google reviews: why it’s a very bad idea"]