[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-contestation-article-manquant-deliveroo":3,"blog-related-en-contestation-article-manquant-deliveroo":19,"blog-neighbors-en-contestation-article-manquant-deliveroo":76},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},748,129,"en","contestation-article-manquant-deliveroo","A customer is complaining about a missing item on Deliveroo: how to react","Missing item complaints are the number one cause of refunds. Here’s how to prevent and contest them.","Complaints for \"missing item\" represent 40 to 50% of all refund requests on Deliveroo. It is also the category most abused by dishonest customers.\n\nPrevention: implement a systematic verification protocol. Before closing each bag, a dedicated person (not the cook) verifies the order item by item, with the ticket in hand.\n\nPhotograph each completed order before sealing it. Use a dedicated smartphone positioned on the assembly station. The photo takes 3 seconds and serves as irrefutable proof.\n\nBags with security seals also protect against delivery people who might remove an item. If the seal is intact upon delivery but an item is missing, it’s a suspicious claim.\n\nTo dispute on Deliveroo: Partner Portal > Orders > select the order > \"Report a problem\" > \"Refund Dispute\" > attach a photo of the complete order.\n\nThe success rate of documented claims (with photo) is 60 to 75%. Without proof, it drops to less than 20%. Investing 3 seconds per photo can be worth hundreds of euros per month.","6 min","2026-01-08T00:00:00.000Z","2026-05-15T08:59:09.000Z",19,"contestation","bg-feature-red","Contestation","\u003Cp>Complaints for “missing item” represent 40 to 50% of all refund requests on Deliveroo. It is also the category most abused by dishonest customers.\u003C/p>\n\u003Cp>Prevention: implement a systematic verification protocol. Before closing each bag, a dedicated person (not the cook) verifies the order item by item, with the ticket in hand.\u003C/p>\n\u003Cp>Photograph each completed order before sealing it. Use a dedicated smartphone positioned on the assembly station. The photo takes 3 seconds and serves as irrefutable proof.\u003C/p>\n\u003Cp>Bags with security seals also protect against delivery people who might remove an item. If the seal is intact upon delivery but an item is missing, it’s a suspicious claim.\u003C/p>\n\u003Cp>To dispute on Deliveroo: Partner Portal > Orders > select the order > “Report a problem” > “Refund Dispute” > attach a photo of the complete order.\u003C/p>\n\u003Cp>The success rate of documented claims (with photo) is 60 to 75%. Without proof, it drops to less than 20%. Investing 3 seconds per photo can be worth hundreds of euros per month.\u003C/p>\n",[20,27,37,47,57,67],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"gestion-retours-remboursements-livraison","Managing returns and refunds in delivery: a complete guide","Refunds are inevitable. Here’s how to manage them intelligently to minimize losses.","7 min","2025-10-01T00:00:00.000Z",76.81459045410156,{"slug":28,"title":29,"excerpt":30,"readTime":31,"publishedAt":32,"categorySlug":33,"categoryColor":34,"categoryLabel":35,"relevance":36},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","8 min","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",66.88597869873047,{"slug":38,"title":39,"excerpt":40,"readTime":41,"publishedAt":42,"categorySlug":43,"categoryColor":44,"categoryLabel":45,"relevance":46},"uber-eats-vs-deliveroo-quelle-plateforme-restaurant","Uber Eats vs Deliveroo: Which platform should your restaurant choose?","Commissions, visibility, marketing tools, delivery zones: a comprehensive comparison of Uber Eats vs Deliveroo to help restaurateurs choose their platform.","10 min","2025-10-08T00:00:00.000Z","livraison","bg-feature-green","Delivery",66.1452865600586,{"slug":48,"title":49,"excerpt":50,"readTime":51,"publishedAt":52,"categorySlug":53,"categoryColor":54,"categoryLabel":55,"relevance":56},"commission-deliveroo-restaurant-france-pourcentage-2026","Commission Deliveroo restaurant France 2026 : exact percentage, hidden fees, how to reduce","Everything about the Deliveroo commission in France for restaurants in 2026: percentage per plan (Lite, Plus, Premium), hidden fees, numbered examples and strategies to reduce it.","11 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",64.17675018310547,{"slug":58,"title":59,"excerpt":60,"readTime":61,"publishedAt":62,"categorySlug":63,"categoryColor":64,"categoryLabel":65,"relevance":66},"fideliser-clients-livraison-recuperer-donnee-2026","Loyalizing customers, delivery, and retrieving customer data in 2026","Delivered through platforms, the customer belongs to the platform, not to you. How to build a direct relationship and recover your customer data.","9 min","2026-06-03T15:00:00.000Z","marketing","bg-feature-blue","Marketing",55.935428619384766,{"slug":68,"title":69,"excerpt":70,"readTime":11,"publishedAt":71,"categorySlug":72,"categoryColor":73,"categoryLabel":74,"relevance":75},"mentions-legales-obligatoires-prestataire-restaurant-france","Mandatory legal notices for a B2B SaaS provider in France (LCEN 2004)","What are the 9 elements a commercial website must display to be legal in France, and why their absence is a warning sign for any restaurateur about to sign a contract?","2026-05-13T00:00:00.000Z","conformite","bg-red-500","Compliance",53.95583724975586,{"prev":77,"next":80},{"slug":78,"title":79},"shake-shack-fine-casual","Shake Shack: From hot dog stand on Wall Street",{"slug":81,"title":82},"gestion-eau-connectee","Smart water meters and leak detection"]