[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-communication-client-livraison-bonnes-pratiques":3,"blog-related-en-communication-client-livraison-bonnes-pratiques":19,"blog-neighbors-en-communication-client-livraison-bonnes-pratiques":73},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},738,119,"en","communication-client-livraison-bonnes-pratiques","Client communication for delivery: the messages that make the difference","Without direct contact, written communication is your only link with the client. Here’s how to take care of it.","In delivery, you cannot smile at the customer, wish them bon appétit in person, or adjust a dish live. Written communication (messages in the bag, responses to reviews) is your only means of building a relationship.\n\nThe word in the bag is your secret weapon. A small card with \"Thank you [first name if available]! Prepared with care by our team. Bon appétit!\" creates a human connection in a dehumanized experience.\n\nResponses to reviews should be personal, concise, and constructive. Example formula for a positive review: \"Thank you very much [first name]! We're delighted that [specific detail] pleased you. See you soon!\"\n\nFor negative reviews: \"Thank you for your feedback [first name]. We understand your disappointment regarding [specific problem]. We have [corrective action]. We hope to win you back with your next order.\"\n\nAutomated messages from platforms (confirmation, tracking) don't represent you. Add your personal touch to your bag to stand out from the standardized experience.\n\nConsistency is key. If you insert a word into a command every other time, the client who doesn't receive it feels slighted. Either you do it for all commands, or you don't.","5 min","2026-01-18T00:00:00.000Z","2026-05-15T08:59:07.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>In delivery, you cannot smile at the customer, wish them bon appétit in person, or adjust a dish live. Written communication (messages in the bag, responses to reviews) is your only means of building a relationship.\u003C/p>\n\u003Cp>The word in the bag is your secret weapon. A small card with “Thank you [first name if available]! Prepared with care by our team. Bon appétit!” creates a human connection in a dehumanized experience.\u003C/p>\n\u003Cp>Responses to reviews should be personal, concise, and constructive. Example formula for a positive review: “Thank you very much [first name]! We’re delighted that [specific detail] pleased you. See you soon!”\u003C/p>\n\u003Cp>For negative reviews: “Thank you for your feedback [first name]. We understand your disappointment regarding [specific problem]. We have [corrective action]. We hope to win you back with your next order.”\u003C/p>\n\u003Cp>Automated messages from platforms (confirmation, tracking) don’t represent you. Add your personal touch to your bag to stand out from the standardized experience.\u003C/p>\n\u003Cp>Consistency is key. If you insert a word into a command every other time, the client who doesn’t receive it feels slighted. Either you do it for all commands, or you don’t.\u003C/p>\n",[20,30,36,46,53,63],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"commission-deliveroo-restaurant-france-pourcentage-2026","Commission Deliveroo restaurant France 2026 : exact percentage, hidden fees, how to reduce","Everything about the Deliveroo commission in France for restaurants in 2026: percentage per plan (Lite, Plus, Premium), hidden fees, numbered examples and strategies to reduce it.","11 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",70.07708740234375,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":35},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min",68.2576675415039,{"slug":37,"title":38,"excerpt":39,"readTime":40,"publishedAt":41,"categorySlug":42,"categoryColor":43,"categoryLabel":44,"relevance":45},"rushour-vs-fooderise-comparatif-complet-2026","RusHour vs Fooderise in 2026: Complete comparison, prices, features and reviews from restaurateurs","Detailed comparison between RusHour and Fooderise. Price, reliability, features, support, engagement. Why more and more restaurateurs are migrating.","13 min","2026-05-01T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",59.78620910644531,{"slug":47,"title":48,"excerpt":49,"readTime":50,"publishedAt":51,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":52},"avis-google-restaurant-livraison","Why Google reviews are crucial for your delivery restaurant (and how to get more)","Uber Eats and Deliveroo have their own reviews, but Google reviews remain the number one trusted reference for French consumers. Here's why and how to optimize them for your delivery business.","7 min","2025-12-24T00:00:00.000Z",57.45637512207031,{"slug":54,"title":55,"excerpt":56,"readTime":57,"publishedAt":58,"categorySlug":59,"categoryColor":60,"categoryLabel":61,"relevance":62},"mentions-legales-obligatoires-prestataire-restaurant-france","Mandatory legal notices for a B2B SaaS provider in France (LCEN 2004)","What are the 9 elements a commercial website must display to be legal in France, and why their absence is a warning sign for any restaurateur about to sign a contract?","6 min","2026-05-13T00:00:00.000Z","conformite","bg-red-500","Compliance",55.08365249633789,{"slug":64,"title":65,"excerpt":66,"readTime":67,"publishedAt":68,"categorySlug":69,"categoryColor":70,"categoryLabel":71,"relevance":72},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","8 min","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",54.24356460571289,{"prev":74,"next":77},{"slug":75,"title":76},"petit-dejeuner-livraison-nouveau-creneau","Breakfast delivery: a slot to conquer",{"slug":78,"title":79},"allergenes-livraison-gestion-risques","Managing allergens in delivery: protecting your clients and your business"]