[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-client-regulier-livraison-fidelisation":3,"blog-related-en-client-regulier-livraison-fidelisation":19,"blog-neighbors-en-client-regulier-livraison-fidelisation":75},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},727,108,"en","client-regulier-livraison-fidelisation","How to retain your regular clients in delivery","Strategies for turning your occasional customers into loyal regulars on delivery platforms.","Acquiring a new client costs 5 to 7 times more than retaining an existing one. In delivery, customer loyalty is even more important because competition is just a click away. Your objective: for the client to choose you instinctively.\n\nConsistent quality is the foundation of customer loyalty. A customer who has had an excellent experience will return. But if he has a bad experience during his second order, he probably will never return. Regularity is more important than occasional excellence.\n\nAdd a touch of surprise to each order. A handwritten note, a sample of a new dish, a discount coupon for the next order. These little attentions cost a few cents but create a strong emotional connection.\n\nUse data from platforms to identify your regular customers. Uber Eats provides statistics on repeat customers. If you see that a customer orders every week, pay particular attention to their order.\n\nEncourage clients to follow you outside of platforms. A flyer in the bag with your Instagram or website account creates a direct channel. In the long term, some clients will be able to order directly from you, without platform commission.","7 min","2025-12-17T00:00:00.000Z","2026-05-15T08:59:05.000Z",16,"marketing","bg-feature-blue","Marketing","\u003Cp>Acquiring a new client costs 5 to 7 times more than retaining an existing one. In delivery, customer loyalty is even more important because competition is just a click away. Your objective: for the client to choose you instinctively.\u003C/p>\n\u003Cp>Consistent quality is the foundation of customer loyalty. A customer who has had an excellent experience will return. But if he has a bad experience during his second order, he probably will never return. Regularity is more important than occasional excellence.\u003C/p>\n\u003Cp>Add a touch of surprise to each order. A handwritten note, a sample of a new dish, a discount coupon for the next order. These little attentions cost a few cents but create a strong emotional connection.\u003C/p>\n\u003Cp>Use data from platforms to identify your regular customers. Uber Eats provides statistics on repeat customers. If you see that a customer orders every week, pay particular attention to their order.\u003C/p>\n\u003Cp>Encourage clients to follow you outside of platforms. A flyer in the bag with your Instagram or website account creates a direct channel. In the long term, some clients will be able to order directly from you, without platform commission.\u003C/p>\n",[20,29,39,46,56,65],{"slug":21,"title":22,"excerpt":23,"readTime":11,"publishedAt":24,"categorySlug":25,"categoryColor":26,"categoryLabel":27,"relevance":28},"menu-saison-printemps","Spring menu for delivery restaurant: ideas, trends and how to launch","Asparagus, strawberries, lamb, peas: spring offers a palette of ingredients that renews your menu and stimulates orders. A practical guide to creating and launching your seasonal menu.","2025-12-29T00:00:00.000Z","menus","bg-feature-orange","Menus",39.16064453125,{"slug":30,"title":31,"excerpt":32,"readTime":33,"publishedAt":34,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":38},"reduire-commissions-plateformes-livraison","How to reduce delivery platform commissions","Negotiation, clean delivery, direct order, menu optimization: concrete strategies to reduce Uber Eats and Deliveroo commissions.","8 min","2025-11-10T00:00:00.000Z","rentabilite","bg-feature-purple","Profitability",38.55641174316406,{"slug":40,"title":41,"excerpt":42,"readTime":43,"publishedAt":44,"categorySlug":35,"categoryColor":36,"categoryLabel":37,"relevance":45},"augmenter-panier-moyen-livraison","Increase the average order value for delivery: 9 tested and approved strategies by restaurateurs","Each additional euro of average basket impact directly on your profitability. Here are 9 concrete techniques to increase your average order value without increasing your fixed costs or forcing sales.","9 min","2026-02-13T00:00:00.000Z",37.986392974853516,{"slug":47,"title":48,"excerpt":49,"readTime":50,"publishedAt":51,"categorySlug":52,"categoryColor":53,"categoryLabel":54,"relevance":55},"fideliser-clients-livraison","Retain your clients with delivery: 8 effective strategies","A loyal customer orders 4 times more often than a new customer. Discover how to create loyalty even without direct contact.","5 min","2025-09-19T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",37.848487854003906,{"slug":57,"title":58,"excerpt":59,"readTime":60,"publishedAt":61,"categorySlug":62,"categoryColor":16,"categoryLabel":63,"relevance":64},"repondre-avis-5-etoiles-uber-eats","How to respond to 5-star reviews on Uber Eats to retain your customers","Responding to positive reviews on Uber Eats is not a waste of time: it’s an opportunity for customer loyalty. Here’s how to turn every 5 stars into a regular customer with personalized and effective responses.","6 min","2025-10-25T00:00:00.000Z","avis-clients","Client reviews",37.19350814819336,{"slug":66,"title":67,"excerpt":68,"readTime":69,"publishedAt":70,"categorySlug":71,"categoryColor":72,"categoryLabel":73,"relevance":74},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",36.49276351928711,{"prev":76,"next":79},{"slug":77,"title":78},"recettes-adaptees-livraison-plats-voyagent-bien","Adapted recipes for delivery: dishes that travel well",{"slug":80,"title":81},"marge-brute-restauration-rapide","Brute force in fast food and delivery: benchmarks 2025 and levers for improvement"]