[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-base-clients-fideles-livraison-construire":3,"blog-related-en-base-clients-fideles-livraison-construire":19,"blog-neighbors-en-base-clients-fideles-livraison-construire":69},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},677,58,"en","base-clients-fideles-livraison-construire","Building a base of loyal customers through delivery","Loyalty in delivery is built differently. Here are the strategies that really work.","In delivery, 60% of customers only order once at a restaurant. The remaining 40% represent 70% of the revenue. Customer loyalty is therefore a critical issue.\n\nConsistency in quality is the foundation. A customer who receives an excellent dish 9 times out of 10 will return. But one who has a bad experience doesn’t give a second chance.\n\nThe \"surprise element\": regularly insert a small, unexpected extra into orders. A dessert offered, a sample of a new product. The effect of surprise creates a positive memory.\n\nPersonalization: If a customer regularly orders the same dish, include the message \"Thank you for your loyalty! Your favorite [dish], always prepared with the same care.\"\n\nDirect channel: each order is an opportunity to migrate the customer to your own ordering system. Flyer with exclusive promo code in the bag.\n\nMenu consistency: keep your signature dishes on the menu permanently. A loyal customer who returns for “their” favorite dish and no longer finds it is a lost customer.","6 min","2026-03-06T00:00:00.000Z","2026-05-15T08:58:57.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>In delivery, 60% of customers only order once at a restaurant. The remaining 40% represent 70% of the revenue. Customer loyalty is therefore a critical issue.\u003C/p>\n\u003Cp>Consistency in quality is the foundation. A customer who receives an excellent dish 9 times out of 10 will return. But one who has a bad experience doesn’t give a second chance.\u003C/p>\n\u003Cp>The “surprise element”: regularly insert a small, unexpected extra into orders. A dessert offered, a sample of a new product. The effect of surprise creates a positive memory.\u003C/p>\n\u003Cp>Personalization: If a customer regularly orders the same dish, include the message “Thank you for your loyalty! Your favorite [dish], always prepared with the same care.”\u003C/p>\n\u003Cp>Direct channel: each order is an opportunity to migrate the customer to your own ordering system. Flyer with exclusive promo code in the bag.\u003C/p>\n\u003Cp>Menu consistency: keep your signature dishes on the menu permanently. A loyal customer who returns for “their” favorite dish and no longer finds it is a lost customer.\u003C/p>\n",[20,30,37,43,52,59],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":26,"categoryColor":27,"categoryLabel":28,"relevance":29},"negocier-commission-uber-eats","Negotiating your Uber Eats commission: is it possible and how to do it?","The Uber Eats commission (25-35%) weighs heavily on your margins. Is it really possible to negotiate it? What conditions need to be met and what arguments should be presented? Concrete answers.","7 min","2025-09-13T00:00:00.000Z","livraison","bg-feature-green","Delivery",37.36284255981445,{"slug":31,"title":32,"excerpt":33,"readTime":34,"publishedAt":35,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":36},"fidelisation-sans-donnees-clients","Retaining customers without customer data: strategies for delivery","Platforms retain customer data. Here’s how to build loyalty despite this constraint.","5 min","2026-02-20T00:00:00.000Z",34.337154388427734,{"slug":38,"title":39,"excerpt":40,"readTime":24,"publishedAt":41,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":42},"augmenter-nombre-avis-uber-eats","Increase the number of Uber Eats reviews: 8 techniques that really work","The more reviews you have, the more visible and credible your restaurant is on Uber Eats. Discover 8 concrete methods to multiply your reviews without violating the platform's terms of use.","2025-10-13T00:00:00.000Z",34.22475814819336,{"slug":44,"title":45,"excerpt":46,"readTime":34,"publishedAt":47,"categorySlug":48,"categoryColor":49,"categoryLabel":50,"relevance":51},"fideliser-clients-livraison","Retain your clients with delivery: 8 effective strategies","A loyal customer orders 4 times more often than a new customer. Discover how to create loyalty even without direct contact.","2025-09-19T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",33.28468322753906,{"slug":53,"title":54,"excerpt":55,"readTime":56,"publishedAt":57,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":58},"templates-reponse-avis-negatif-pizza","Response templates for negative reviews for pizzeria: 10 ready-to-use models","Overcooked, late delivery, cold pizza: typical negative reviews of a pizzeria and how to respond professionally. 10 customizable templates to win back your dissatisfied customers.","9 min","2026-02-06T00:00:00.000Z",32.70338439941406,{"slug":60,"title":61,"excerpt":62,"readTime":63,"publishedAt":64,"categorySlug":65,"categoryColor":66,"categoryLabel":67,"relevance":68},"commission-just-eat-restaurant-france-pourcentage-2026","Commission Just Eat restaurant France 2026 : exact percentage, Self Delivery vs Delivery, hidden fees","Commission percentage Just Eat according to the Self Delivery (10-14%) or Delivery (28-30%) plan, hidden fees, quantified examples and strategies to reduce the total cost in 2026.","10 min","2026-05-10T00:00:00.000Z","plateformes","bg-primary","Platforms",32.62985610961914,{"prev":70,"next":73},{"slug":71,"title":72},"traiteur-plateformes-livraison","Propose a caterer through delivery platforms",{"slug":74,"title":75},"comprendre-frais-plateformes-livraison","Understanding the structure of delivery platform fees"]