[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"blog-article-en-avis-5-etoiles-obtenir-plus":3,"blog-related-en-avis-5-etoiles-obtenir-plus":19,"blog-neighbors-en-avis-5-etoiles-obtenir-plus":61},{"id":4,"groupId":5,"locale":6,"slug":7,"title":8,"excerpt":9,"contentMd":10,"readTime":11,"publishedAt":12,"updatedAt":13,"categoryGroupId":14,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"html":18},667,48,"en","avis-5-etoiles-obtenir-plus","How to get more 5-star reviews on the platforms","Positive reviews don't come easily. Here are some proactive techniques to encourage satisfied customers.","Dissatisfied customers leave 3 times more reviews than satisfied customers. This natural bias pulls your rating down. Countering this bias requires a proactive approach.\n\nThe \"wow moment\" technique: add an element of surprise in the order (a thank you word, a little extra, a free sample). This unexpected moment encourages customers to leave a positive review.\n\nTiming is crucial. Uber Eats requests feedback immediately after delivery. If the customer is happy, the review is positive. Ensure that the first contact with your food is perfect: presentation, temperature, completeness.\n\nPositive responses to reviews encourage other customers to leave their own. When a customer sees that the restaurant responds and thanks them, they are more likely to take the time to leave their own review.\n\nAvoid direct requests for feedback in bags (this can be perceived negatively). Prefer an indirect approach: \"We hope you enjoyed your meal. Your feedback helps us improve.\"\n\nConsistency is the key. A restaurant that delivers 100 perfect orders naturally accumulates positive reviews. Focus on quality and the reviews will follow.","5 min","2026-02-24T00:00:00.000Z","2026-05-15T08:58:55.000Z",9,"avis-clients","bg-feature-blue","Client reviews","\u003Cp>Dissatisfied customers leave 3 times more reviews than satisfied customers. This natural bias pulls your rating down. Countering this bias requires a proactive approach.\u003C/p>\n\u003Cp>The “wow moment” technique: add an element of surprise in the order (a thank you word, a little extra, a free sample). This unexpected moment encourages customers to leave a positive review.\u003C/p>\n\u003Cp>Timing is crucial. Uber Eats requests feedback immediately after delivery. If the customer is happy, the review is positive. Ensure that the first contact with your food is perfect: presentation, temperature, completeness.\u003C/p>\n\u003Cp>Positive responses to reviews encourage other customers to leave their own. When a customer sees that the restaurant responds and thanks them, they are more likely to take the time to leave their own review.\u003C/p>\n\u003Cp>Avoid direct requests for feedback in bags (this can be perceived negatively). Prefer an indirect approach: “We hope you enjoyed your meal. Your feedback helps us improve.”\u003C/p>\n\u003Cp>Consistency is the key. A restaurant that delivers 100 perfect orders naturally accumulates positive reviews. Focus on quality and the reviews will follow.\u003C/p>\n",[20,27,33,40,49,55],{"slug":21,"title":22,"excerpt":23,"readTime":24,"publishedAt":25,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":26},"repondre-avis-5-etoiles-uber-eats","How to respond to 5-star reviews on Uber Eats to retain your customers","Responding to positive reviews on Uber Eats is not a waste of time: it’s an opportunity for customer loyalty. Here’s how to turn every 5 stars into a regular customer with personalized and effective responses.","6 min","2025-10-25T00:00:00.000Z",74.03778839111328,{"slug":28,"title":29,"excerpt":30,"readTime":24,"publishedAt":31,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":32},"taux-reponse-avis-clients-ideal","What is the ideal response rate to customer reviews for a delivery restaurant?","Should you respond to 100% of reviews or focus on the negative ones? Data shows that a response rate of 80-90% is optimal for delivery restaurants. Explanations and strategies.","2026-03-04T00:00:00.000Z",65.07583618164062,{"slug":34,"title":35,"excerpt":36,"readTime":37,"publishedAt":38,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":39},"augmenter-nombre-avis-uber-eats","Increase the number of Uber Eats reviews: 8 techniques that really work","The more reviews you have, the more visible and credible your restaurant is on Uber Eats. Discover 8 concrete methods to multiply your reviews without violating the platform's terms of use.","7 min","2025-10-13T00:00:00.000Z",59.1578369140625,{"slug":41,"title":42,"excerpt":43,"readTime":24,"publishedAt":44,"categorySlug":45,"categoryColor":46,"categoryLabel":47,"relevance":48},"keytchens-avis-google-suspects-restaurateurs","How to read Google reviews of a SaaS restaurant publisher — and why it’s not enough","Global note, distribution of scores, content of comments, cross-checking: best practices for evaluating a command aggregator beyond its Google rating.","2026-04-04T00:00:00.000Z","general","bg-secondary","Le chat est sur le tapis. Il dort. C'est mignon.",59.130958557128906,{"slug":50,"title":51,"excerpt":52,"readTime":24,"publishedAt":53,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":54},"gerer-avis-faux-plateformes","How to identify and report fake reviews on platforms","Fake reviews (positive from competitors or maliciously negative) are a real problem. Here’s how to combat them.","2025-11-10T00:00:00.000Z",55.149375915527344,{"slug":56,"title":57,"excerpt":58,"readTime":37,"publishedAt":59,"categorySlug":15,"categoryColor":16,"categoryLabel":17,"relevance":60},"avis-google-restaurant-livraison","Why Google reviews are crucial for your delivery restaurant (and how to get more)","Uber Eats and Deliveroo have their own reviews, but Google reviews remain the number one trusted reference for French consumers. Here's why and how to optimize them for your delivery business.","2025-12-24T00:00:00.000Z",47.375160217285156,{"prev":62,"next":65},{"slug":63,"title":64},"optimiser-vitesse-livraison-techniques","Advanced techniques to optimize your delivery speed",{"slug":66,"title":67},"menu-digital-tendance-2026","Digital menu in 2026: trends that are transforming the restaurant landscape"]